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Revenue – Reservations Agent at Johari Rotana 2023

Revenue – Reservations Agent at Johari Rotana 2023
Revenue – Reservations Agent at Johari Rotana 2023
Revenue – Reservations Agent at Johari Rotana 2023
Revenue – Reservations Agent at Johari Rotana 2023

Revenue – Reservations Agent at Johari Rotana

Certainly, here’s a job description template for a Revenue – Reservations Agent position at Johari Rotana:

Job Title: Revenue – Reservations Agent

Job Description:

Position Overview:
Johari Rotana is seeking a dynamic and detail-oriented individual to join our team as a Revenue – Reservations Agent. In this role, you will play a pivotal role in maximizing revenue and ensuring exceptional guest experiences by managing reservations, pricing strategies, and occupancy levels.

Responsibilities:

  • Reservations Management: Handle incoming reservation inquiries via phone, email, or online platforms, ensuring accurate and timely bookings.
  • Inventory Control: Monitor room availability and allocation to optimize occupancy rates and revenue.
  • Pricing Strategy: Implement revenue management strategies to optimize room rates and maximize revenue in alignment with market conditions and demand.
  • Guest Relations: Provide excellent customer service to guests, addressing inquiries, special requests, and concerns in a professional and courteous manner.
  • Data Analysis: Analyze booking patterns, market trends, and competitor data to make informed pricing and inventory decisions.
  • Reporting: Generate daily, weekly, and monthly reports on reservations, occupancy rates, and revenue performance.
  • Communication: Collaborate with various departments, including sales and marketing, to coordinate strategies and promotions.
  • Quality Assurance: Ensure accuracy in reservation data and adherence to company policies and standards.

Qualifications:

  • Bachelor’s degree in Hospitality, Business, or a related field (relevant experience may be considered in lieu of a degree).
  • Previous experience in reservations or revenue management in the hospitality industry is a plus.
  • Proficiency in reservation systems and revenue management software.
  • Strong analytical skills and the ability to interpret data and market trends.
  • Excellent communication and interpersonal skills.
  • Detail-oriented with a commitment to providing exceptional customer service.
  • Ability to work independently and as part of a team.
  • Familiarity with Johari Rotana’s brand and values is advantageous.

How to Apply:

CLICK HERE TO APPLY

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