Revenue – Reservations Agent at Johari Rotana
Certainly, here’s a job description template for a Revenue – Reservations Agent position at Johari Rotana:
Job Title: Revenue – Reservations Agent
Job Description:
Position Overview:
Johari Rotana is seeking a dynamic and detail-oriented individual to join our team as a Revenue – Reservations Agent. In this role, you will play a pivotal role in maximizing revenue and ensuring exceptional guest experiences by managing reservations, pricing strategies, and occupancy levels.
Responsibilities:
- Reservations Management: Handle incoming reservation inquiries via phone, email, or online platforms, ensuring accurate and timely bookings.
- Inventory Control: Monitor room availability and allocation to optimize occupancy rates and revenue.
- Pricing Strategy: Implement revenue management strategies to optimize room rates and maximize revenue in alignment with market conditions and demand.
- Guest Relations: Provide excellent customer service to guests, addressing inquiries, special requests, and concerns in a professional and courteous manner.
- Data Analysis: Analyze booking patterns, market trends, and competitor data to make informed pricing and inventory decisions.
- Reporting: Generate daily, weekly, and monthly reports on reservations, occupancy rates, and revenue performance.
- Communication: Collaborate with various departments, including sales and marketing, to coordinate strategies and promotions.
- Quality Assurance: Ensure accuracy in reservation data and adherence to company policies and standards.
Qualifications:
- Bachelor’s degree in Hospitality, Business, or a related field (relevant experience may be considered in lieu of a degree).
- Previous experience in reservations or revenue management in the hospitality industry is a plus.
- Proficiency in reservation systems and revenue management software.
- Strong analytical skills and the ability to interpret data and market trends.
- Excellent communication and interpersonal skills.
- Detail-oriented with a commitment to providing exceptional customer service.
- Ability to work independently and as part of a team.
- Familiarity with Johari Rotana’s brand and values is advantageous.
How to Apply:
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