Assistant Director of Front Office at Johari Rotana 2023

NadSeptember 21, 20231 Mins read39 Views

Assistant Director of Front Office at Johari Rotana

Certainly, here’s a job description template for the position of Assistant Director of Front Office at Johari Rotana:

Job Title: Assistant Director of Front Office

Job Description:

Position Overview:
Johari Rotana is seeking an experienced and dynamic Assistant Director of Front Office to join our team. As the Assistant Director of Front Office, you will play a key role in ensuring exceptional guest experiences, efficient front office operations, and the highest levels of guest satisfaction.

Responsibilities:

Leadership: Provide strong leadership and supervision to the front office team, setting clear expectations, and fostering a positive and productive work environment.
Guest Services: Oversee the guest services experience, ensuring all guest interactions are welcoming, efficient, and aligned with the Johari Rotana brand standards.
Team Development: Train, mentor, and develop front office staff to enhance their skills and knowledge, promoting a culture of continuous improvement.
Operations Management: Ensure the smooth operation of front desk, concierge, and bell desk functions, including check-in/check-out processes, reservations, and guest requests.
Guest Relations: Handle guest complaints and special requests, resolving issues promptly and effectively to maintain high guest satisfaction levels.
Revenue Management: Collaborate with the revenue management team to optimize room inventory and pricing strategies to maximize revenue and occupancy.
Reporting: Generate reports on front office performance, occupancy, and guest satisfaction, providing insights and recommendations for improvement.
Safety and Security: Oversee safety and security procedures, ensuring the safety of guests and staff, and compliance with all regulations.

Qualifications:

Bachelor’s degree in Hospitality Management or a related field (Master’s degree preferred).
Proven experience in front office management, preferably in a luxury hotel or resort environment.
Strong leadership and interpersonal skills.
Exceptional guest service and problem-solving abilities.
Proficiency in hotel management software and reservation systems.
Excellent communication and organizational skills.
Ability to work under pressure and manage a diverse team effectively.
Familiarity with Johari Rotana’s brand and values is advantageous.

How to Apply:

CLICK HERE TO APPLY

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