Position: Process Analyst (1 Position(s))
Job Location: Head Office, Hq
Job Purpose:
The Business Process Analyst (BPA) will report to the Manager, Business Process Management & Quality Assurance. BPA will play a crucial role in identifying opportunities to improve operational efficiencies, enhance customer experiences, and drive business results per the organization’s short term and long-term plans. This position will work cross-functionally with various departments, such as operations, IT, risk management, and customer service, to optimize business processes and implement strategic initiatives.
![Process Analyst at NMB Bank November, 2023](https://jobzlists.com/wp-content/uploads/2023/11/Screenshot-2023-11-29-234254.png)
Main Responsibilities:
- Conduct a thorough review of existing banking processes, and develop new ones in line with policies, operational manuals/guidelines, and different bank regulations.
- Conduct end-to-end analysis of existing business processes, analyze process gaps and inefficiencies, and recommend actionable solutions for process improvement.
- Develop detailed process maps and related documentation.
- Collect and analyze data related to workflow processes, resource allocation, and operational efficiencies.
- Gather and analyze data to support business cases and action plans.
- Provide data-driven recommendations to senior management on process and operational improvements.
- Ensure that process improvements comply with regulatory standards, including but not limited to FCPR, AML, and other banking regulations.
- Engage with internal stakeholders and external partners to gather requirements, expectations, and objectives to implement new processes.
- Develop solutions to streamline processes, enhance customer satisfaction, and meet business objectives.
- Support the implementation phase and monitor the effectiveness of new processes.
- Assist in developing change management plans to ensure a smooth transition of new processes.
- Monitor the impact of changes on the organization and make necessary adjustments.
- Monitor new processes to ensure they achieve desired outcomes and maintain compliance with internal and external standards.
- Generate and present regular reports to management, highlighting the ROI of implemented changes, overall process performance, and areas for future improvement.
Knowledge and Skills:
- Strong analytical, problem-solving, critical-thinking skills, and organizational skills.
- Proficient in process improvement and mapping tools such as Visio, Lucid chart, DMAIC, etc.
- Advanced Excel skills and familiarity with data analysis software.
- Project management skills as project manager, Business analyst, or project team member.
- Excellent communication and presentation skills.
- Ability to work in a fast-paced environment.
Qualifications and Experience:
- Bachelor’s degree in business administration, management, Banking, Finance, or a related field.
- 3-5 years of relevant experience in business process analysis, business process design, and business process improvement, preferably in the banking or financial sector.
- Experience working with business processing models, Process Design, Requirements Management, and Project Management.
- Experience working with re-engineering tools, methods, and techniques.
- Project management certification and Lean Six Sigma Certification is a plus.
Job closing date : 13-Dec-2023
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