Description
- Payment confirmation
- Daily order booking
- ATC Creation
- Open ATC management
- ATC movement record keeping
- ITA creation
- Issuance of ATCs to transport department/customer/customer representative
- Company order creation procedures compliance
- Sales officer/coordinator team coordination (for order creation)
- Transport and logistics coordination (to ensure seamless dispatch)
- Compilation of customer service sales report
- Maintenance of strict customer account statements confidentiality
- Customer account balance confirmation
- Customer queries management
- Development and implementation of customer experience improvement tactics and strategies
- Collation of periodic sales reports for review and submission to DCP Management
- Alarm raising (in time) any observations, events or compliance breaches that have the potential to adversely impact sales operations
- Identification and recommendation of sales operation improvement to the Head of Sales & Marketing
Requirements
- Bachelor’s degree in Sales & Marketing or any related discipline.
- At least 3 years of work experience in Sales Operations
- Customer service management
- Excellent communication skills both verbal and written (English and Swahili)
- Strong leadership skills
- Report complication
- Problems solving skills.
- Teamwork skills
- Computer skills – MS Office Suite
Benefits
- Personal Health Insurance
- Pay Off Time
- Training and Development
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