Informatics and IT Officer at ICAP August, 2023 

Job no: 497470
Work type: Regular Full-Time
Location: Tanzania – Geita
Categories: Strategic Information/Surveillance/Monitoring & Evaluation

ICAP at Columbia University, a global health leader situated within the Columbia University Mailman School of Public Health in New York City, seeks highly qualified candidates to serve as Informatics and IT Officer (1 vacancy) to be based in Geita, Tanzania.

This position aims to strengthen the geographical information systems, and applications developments, including customization of existing open platforms available, relational database design, data transfer, and application of inter-operability of data systems in the region. The Informatics & IT Officer will train and support electronic tools and systems, developing user capacity in data capture and use applications. S/he will develop a clear understanding of ICAP program data needs indicators, targets, aggregated and patient-level data points, and program management systems. In addition, s/he is responsible for all IT matters arising in the office, including maintenance troubleshooting staff laptops, office IT equipment, server room, etc. S/he will be responsible for ensuring the continuity of system services for users by providing the technical expertise, technical assistance, and project coordination necessary to install/repair hardware, software, resolve other technical problems and supporting day-to-day user’s activities.

Specific Responsibilities and Duties:

• Contribute to the design and development of health informatics projects, and
  maintain a robust knowledge management system, including data validation, access,
  security, and descriptive analyses in collaboration with the SI team.
• Support data entry, export, and import in the PEPFAR database, organizational data
  warehouse, and DHIS2, and ensure data accuracy and completeness across all
  supported sites in the EMR (CTC2 database).
• Monitor and support the stability of service delivery infrastructure at the site level and
  implement m-Health solutions for real-time data transmission and report sharing.
• Work closely with end users to identify opportunities for improved data management
  and delivery and assist in integrating and optimizing healthcare-related software
  applications nationally.
• Ensure data quality through routine field validations and audits on health informatics
  systems, and support data collection activities for routine program reporting.
• Handle IT inquiries and provide first-line support to regional users while escalating
  complex issues to the IT office in Dar es Salaam.
• Maintain an updated ICT hardware inventory, perform configurations, updates, and
  repairs on hardware and software, and monitor the operation and security of
  computer systems in line with ICAP SOP.
• Manage users’ access requests and authorizations for information systems, process
  requests for information system changes, and identify emerging system needs to meet
  programming requirements.
• Monitor the operation and security of computer systems and ensure that they are
• used as per ICAP SOP.
• Assist with software and hardware installation, upgrades, and troubleshooting to
  optimize workstation performance.
• Perform any other tasks as assigned by supervisor

Qualifications, Knowledge, and Skills:

• Required Education: Bachelor’s degree in computer science, information technology,
  computer engineering, information science, or other related field with experience in
  computer programming or health informatics.
• Required Technical Experience: Minimum 3 years of experience in data information
  systems, programming applications, health informatics, and/or database
  development and management in a health setting.
  o Preferred: Familiarity with PEPFAR-funded HIV programs
• Excellent written and verbal communication skills with fluency in English required.
• Strong computer skills (MS Excel, Access, Word, and PowerPoint at the minimum;
  preferred proficiency with statistical Software such as SAS and SPSS).
• Ability to provide high quality technical assistance to regional offices.
• Ability to lead and work with a diverse team.
• Ability to work independently with minimal supervision and strong problem-solving
  skills.
• Flexibility to work after normal working hours and on weekends with significant travel
  outside of duty station.
• Familiarity with Tanzanian context; fluency in Kiswahili required.

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