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Senior Digital Products Manager at NMB Bank


Dar es Salaam


WebsiteNMB Bank PLC

Senior Digital Products Manager (1 Position(s))

Job Location :

Head Office, Hq

Job Purpose:

Responsible for business processes and digital offerings including Value added services (VAS) of all retail digital channels; striving for cheapest alternative service delivery, with the aim of delivering best self-service user experience which drives usage and revenue of digital products.

Main Responsibilities:

Digital Business

  • Build, refine and review business models for Digital distribution channels.
  • Develop and negotiate strategies and positions by studying integration of new ventures with company strategies and operations, examining risks and potential opportunities, and estimating partner’s needs and goals.
  • Carry out continuous market intelligence on Retail digital Products, new technologies, consumer behaviors; and recommend product improvements.
  • Provide statistics and periodic reports to aid in management decisions and promote digital banking and financial inclusion national agenda.
  • Drive Non-Interest Income initiative to ensure the income generated by digital channels is in accordance with the approved budget and advising product teams and sales teams.

Digital Channel life Cycle Management

  • Manage interactions with Retail and Wholesale business teams as well as ICT team to understand and translate market requirements / new products into innovative product solutions that meet customer expectation as well management strategic objective.
  • Present new products and services and enhance existing relationships.
  • Work with technical staff and other internal teams to meet customer digital needs.
  • Fully arrange and participate in internal and external client debriefs.
  • Submit monthly analyzed digital performance reports and keeping accurate, consumable data for forecasts.
  • Lead the introduction of new digital services and improvements and evolution.
  • Ensure that initiatives are completed on time and as per business case, that stakeholders’ expectations are met, and that resources are efficient.
  • Conduct feasibility studies by attending industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
  • Deliver internal and external projects representing business, ensuring availability, recoverability, high performance in a risk management manner.

Value Added Services (VAS)

  • Strategic development of VAS that may be consumed by customers outside the Branches i.e., ATMs, Mobile Banking (USSD, APPs, NFC, Tokenization and Digitization) and Internet Banking
  • Responsible for MNOs and Aggregators joint products and relationship management to ensure reliable services and availability of services all the time.
  • Responsible for additional billers, performance, monitoring and their management to ensure the operations is in line with MoU and SLAs.
  • Support ICT, operations and other relevant departments during integrations and business management with vendors.
  • Work with the Risk team to ensure that exposure on VAS related products is within tolerable risk level by fully engaging them during approval processes.
  • Regular review and monitoring of virtual accounts and collections accounts which power MNO Collaborations for proper limits and approvals

Knowledge and Skills:

  • Business understanding of commercializing technological innovations for opportunity.
  • Behavioral Building a Successful Team, Collaboration, Communication, Innovation, Strategic
  • Decision Making

Qualifications and Experience:

  • Bachelor’s degree or its equivalent in Banking, Finance or Business; with strong IT skills gained either through study or research.
  • Minimum of 5 years’ experience in Digital/Mobile Financial services.
  • Prior exposure to alternative channels institutions would be an added advantage.

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.

Job closing date : 14-Nov-2023

How to Apply:


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