Customer Service Representative at MUV Group

We are seeking a dedicated and dynamic Customer Service Representative to manage and ensure the smooth operation of our Airbnb properties. The successful candidate will be responsible for handling inquiries, managing bookings, and providing exceptional customer service to our guests. Additionally, this role involves overseeing property readiness, supplies, and maintaining a strong online presence through social media engagement.

Key Responsibilities:

• Respond to Airbnb Queries and Accept Bookings: Handle inquiries, manage bookings, and provide timely and detailed responses to guests interested in the properties.
• Guest Check-In and Ongoing Support: Ensure a seamless check-in process for guests and maintain regular communication to ensure their stay is satisfactory.
• Supplies Management: Maintain adequate supplies for guest requirements during their bookings, ensuring a comfortable and pleasant stay.
• Property Readiness: Ensure that the apartments are prepared, cleaned, and in optimal condition for guest arrivals.
• Procurement and Market Runs: Responsible for airbnb procurement, including conducting market runs to acquire necessary supplies for the properties.
• Utilities Management: Ensure uninterrupted access to essential services such as electricity (luku), internet, and DStv subscription for the properties.
• Social Media Management: Manage and maintain active engagement on social media pages, respond to inquiries, and maintain a positive online presence for the properties.
• Ad Hoc Responsibilities: Willingness to undertake any other duties as required by the Executive Assistant or Managing Director to support the effective operation of the properties.

Qualifications and Skills:

• Excellent communication and customer service skills.
• Strong organizational and time-management abilities.
• Proven ability to handle multiple tasks and work independently.
• Proficiency in managing social media platforms.
• Reliable and detail-oriented with the ability to maintain a high standard of property readiness.
• Fluent in English and Swahili – both written and spoken

Education and Experience:

• Experience in customer service, property management, or hospitality is preferred.
• Familiarity with Airbnb procedures and platforms is an advantage.

Working Conditions:

• The role may require irregular hours and weekend availability to cater to guest needs.

Application Process: Interested candidates are requested to submit their CVs to: cv@muvgroup.com by November 8, 2023.

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