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CIB Business Support Officer at Absa June, 2023

Bring your possibility to life! Define your career with us

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

CIB Business Support Officer at Absa June, 2023

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Job Summary

1. To provide practical and professional credit solutions to a portfolio of Commercial banking customers via the Relationship team.
2. Assist one or more Managers/Directors with product knowledge, operational issues, customer relationship development and risk management for the portfolio.

Job Description

Credit: 30%

  • Assess a customer’s business through the analysis of Business and Credit risks associated with the provision of the bank’s products and services to the customer.
  • Develop high quality credit solutions with the view of obtaining fast credit approval from Credit teams.
  • Act as the joint contact for credit management purposes for accountants, solicitors, and other professionals.
  • Attend customer meetings with the Relationship Manager if credit related issues are to be discussed/ need to be resolved.

Business Management: 40%

  • Support review of refer list and other risk reports
  • Assist with creation of Credit Applications and generate risk reports including excess and monthly reports.
  • Follow up with client for facility letters and co-ordinate execution of documentation and drawdown of facilities
  • Analyze historic and projected financial information to identify key issues and monitor compliance with covenants and terms prior to discussing with Relationship Manager.
  • Assist to collate information from customer as required by the bank.
  • 100% completion of the KYC process and preparation of Account Aide Memoire
  • Provide technical input and undertake industry research for Relationship Manager with a view of understanding the market.
  • Take responsibility for routine duties with other members of the Team.


  • Monitor and Control quality of portfolio using ‘Condition of Sanction’ triggers where possible. Discussing with Sanctioner deteriorating trends and trigger events if they give cause for concern and advising the Relationship Manager simultaneously.


  • Support the Team Leaders in delivering effective performance development for individuals within the team.
  • Drive proactive application of Absa Behaviours both personally and throughout the team and coach and support colleagues within the Team.

Key Performance Indicators

  • All Corporate customers have the appropriate credit services and products to meet their financial requirements.
  • Third party relationships are managed effectively, and transactions are processed smoothly for the customer.
  • Documentation prepared for Sanctioners are well-executed and authorised without delay.
  • Customers feel satisfied with the credit services they receive (both directly and indirectly).
  • Credit discrepancies in customer portfolios are recognised in a timely manner and dealt with quickly and effectively.

Risk and Controls Objectives

Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture

  • Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
  • Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
  • Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future. Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
  • All mandatory training completed to deadline

Technical skills / Competencies

Personal Attributes:

  • Credit skills
  • Basic operations knowledge
  • Strong product management, selling and negotiation skills
  • Excellent communication skills enabling communication with people at all levels
  • Ability to execute analytical and data driven decisions
  • Ability to create and identify innovative solutions

Essential and preferred Experience

  • Knowledge of internal instructions/ procedures relating to the International Credit Manual
  • Products and services frequently used by customers (Credit and otherwise).
  • Knowledge of International Credit Advisor and other bank systems.
  • Awareness of legislation affecting the Bank and customers having the highest regard for confidentiality.
  • Knowledge of the Bank’s service standards.
  • Detailed knowledge of credit analysis techniques (preferred).

Skills & Competencies

  • Degree holder from a recognized higher education institution preferably in Finance, Accounting, Economies or any other business related.
  • Highly competent in analysis and numeracy
  • Good communication and presentation skills
  • Confident using International Credit Advisor and possessing other IT skills
  • Negotiation and influencing skills
  • Inter-personal skills

Absa Values

Absa’s Values and Behaviours represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:

  • I drive high performance to achieve sustainable results
  • I’m obsessed with customer
  • I have an African heartbeat
  • I believe our people are our strengths


Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)


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