Operations Specialist, Fleet Account Management

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, we build technology that transforms how cities move. From restaurant delivery in 2014 to (almost) everything today, we've grown to 500+ cities across 30+ countries - and since 2022, together with DoorDash, we're scaling faster than ever.

Joining Fleet Operations at Wolt means stepping into a role where challenges come fast and opportunities come even faster. You'll lead from the front, push boundaries, and turn complexity into results. If you're ambitious, thrive in dynamic environments, and see every obstacle as a chance to win - this is the ride of your life.

What you'll be doing

The Fleet Account Specialist acts as the deputy to the Fleet Account Lead and is responsible for managing key and complex fleet partners. This role will step in as acting Lead when required, handle advanced negotiations, and resolve escalated operational and compliance-related cases.

In this role, you will be responsible for managing and developing our fleet partner relationships, ensuring operational continuity, excellent performance, and full compliance with our standards. You will act as a key point of contact for both external partners and internal teams, supporting leadership, driving strategic initiatives, and overseeing daily operations to guarantee reliability and efficiency.

Day-to-day in this role you'll:

• Manage a portfolio of fleet partners, including the most complex or high-priority accounts.
• Act as Deputy to the Fleet Account Lead, ensuring leadership continuity during absences and supporting overall team management.
• Negotiate contracts, performance targets, and complex agreements with partners.
• Monitor key KPIs (delivery performance, reliability, safety) and implement corrective action plans when needed.
• Coordinate with the Compliance Office on identified issues and ensure full execution of corrective measures.
• Lead partner performance reviews and propose strategic improvements.
• Provide coaching and guidance to junior team members.
• Collaborate with internal stakeholders (Operations, Finance, Legal, Compliance) on cross-functional initiatives.
• Cover SiMo (Simultaneous & Monitoring) shifts, organized 7 days a week, ensuring real-time monitoring of partner performance to proactively manage operational disruptions and maintain supply continuity.

Our humble expectations

• 2+ years of experience in account management, operations, logistics, or supply chain.
• Proven ability to manage complex partners and negotiations.
• Strong analytical skills and ability to use data for decision-making.
• Excellent stakeholder management and communication abilities.
• Fluency in English and business level (B2 and above) German or Arabic are required.

What we offer

At Wolt, we're not looking for people who settle for "good enough." We want those who see obstacles as opportunities, and get energy from pushing beyond limits. In this role, you'll face complexity, fast-paced decisions, and constant change - and that's exactly what makes it exciting.

We offer you:

• Impact at scale: The chance to shape how Wolt collaborates with courier fleet partners in a fast-scaling, international environment. Your work will directly influence service quality, partner success, and customer satisfaction.
• Leadership growth: An opportunity to lead, coach, and develop a team while refining your own leadership skills in a dynamic, people-first culture.
• Cross-functional exposure: Close collaboration with Operations, Compliance, Legal, Finance, and Safety teams, giving you broad business insight and strong strategic skills.
• Innovation & ownership: Freedom to drive projects, test ideas, and implement solutions that make a tangible difference in efficiency and partner relationships.
• International environment: A truly multicultural workplace with where English is the common language, and additional languages are a real asset.
• Great culture: A supportive, down-to-earth team environment where collaboration and continuous improvement are part of our DNA.

Next steps

If this sounds like the challenge you've been waiting for, we'd love to hear from you! 💙

If you're motivated by impact, love solving tough problems, and want to be part of a team that never stops raising the bar, then this is the place for you.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.