Inbound Sales Development Representative (d/f/m)

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our team of 1,500 Personios is building user-friendly products that delight our 15,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

This role requires 3 days per week in the office and is based in Berlin or Munich.

As an Inbound SDR, you're the first voice prospects hear at Personio, turning initial interest into qualified opportunities! You'll help build an AI-assisted, multi-channel inbound engine (phone, chat, email) across all DACH segments. This isn't just working a funnel, you'll shape how inbound evolves, contribute to systems and processes, and gain deep visibility into our go-to-market motion!
Moreover, exciting long-term career possibilities evolve by e.g. moving into Account Executive, Account Manager, Customer Success Manager, or Revenue Operations roles.

The work you’ll do:

• Qualify leads fast: Own inbound qualification via phone and meetings using MEDDICC/MICCED. Speed-to-lead is key — your responsiveness drives conversion.

• Manage conversational channels: Handle chat (Qualified) and phone requests across all DACH segments. Route to the right Account Executive with full context and warm handoffs.

• Collaborate with AEs: Support pipeline priorities and ensure seamless transitions from first contact to opportunity.

• Document & improve: Capture patterns and edge cases to feed automation. Contribute to playbook optimization and routing logic.

• Maintain data quality: Keep Salesforce and GONG accurate and current.

• Track your impact: Monitor KPIs (response times, conversion rates, MQL hygiene, Won MRR) with a data-driven mindset.

What we're looking for:

• 1+ year in sales development: SDR, BDR, or similar customer-facing role in SaaS/B2B tech. You qualify fast and turn cold conversations into warm opportunities.

• Fluent German & English: Native-level German, business-fluent English required.

• Process-driven: You bring order to chaos, identify gaps, and translate insights into clear improvements.

• Tech-savvy: Comfortable with Salesforce, Qualified, Gong, and AI tools (Claude, ChatGPT, Gemini). You understand how systems connect.

• Curious & proactive: You spot problems, ask questions, and bring solutions. Excited by AI and automation.

• Organized & reliable: You manage your workload independently and maintain excellent CRM hygiene. Speed matters.

• Multi-threading mindset: Familiar with engaging multiple stakeholders across channels to maximize conversion.

Why Personio

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

At Personio, we value in-person collaboration while also offering flexibility. This role is office-based, with 3 days per week required in your contracted office location. The remaining days can be worked from home or in the office if you prefer. In addition, you’ll have 20 Flex Days per year to work remotely from other locations.

Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity

• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years

• Make an impact on the environment and society with 1 (fully paid) Impact Day

• Receive generous family leave, child support, mental health support (including 24 sessions per year with Oli for yourself and 10 sessions for a significant other), and sabbatical opportunities

• We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch