Staff Product Analyst - (Logistics, Help Center)

Job Description

We are on the lookout for a Staff Product Analyst - (Logistics, Help Center) to join our Product Analytics team and spearhead the data strategy for our Logistics Help Center (support application for customers, riders and vendors). In this role, you will move beyond simple reporting to shape the future of our product through rigorous hypothesis testing and by converting massive datasets into high-impact strategic narratives.

The Logistics Help Center is where we ensure an amazing delivery and post-order experience for customers, riders, and vendors globally. Embedded directly within the Service Product Line, our Analytics team fosters a "data-first" culture that drives tangible change in product development.

Watch this short video series to hear from the Logistics team and get a behind-the-scenes look at what it’s like working in this vertical at Delivery Hero.

As a Staff Analyst, you will tackle some of the industry's most cutting-edge challenges: automating customer support at scale. You will drive initiatives focused on cost-efficient chatbot interfaces, intent recognition, and automated problem resolution. Furthermore, you will play a key role in developing predictive models designed to optimize voucher and compensation issuance - all while balancing customer satisfaction with financial efficiency.

You will operate across multiple squads and domains, partnering with leaders in Product, Tech, Operations and Data to define the strategic direction of analytics for the entire tribe. This is your opportunity to leverage deep technical expertise to champion innovation and influence how Delivery Hero shapes the future of local delivery.

Strategic Leadership & Product Influence:

• Define the North Star: Develop and refine product metrics and leading indicators that accurately reflect product health, customer satisfaction, and business viability.

• Influence Roadmap: Use quantitative analysis to look beyond the numbers, providing the insights that empower Product Managers and Engineers to decide what to build and why, and Performance team on how to localise solutions in the most efficient way.

• Drive Experimentation: Guide the team on methodology, design, interpretation, and decision-making of dozens of A/B that we run every quarter, to ensure we only ship impactful features.

Technical Excellence & Scalability:

• Build for Scale: Drive the development of scalable analytics infrastructure and self-service capabilities, ensuring data quality and accessibility across the organization.

• Advanced Modeling: collaborate on predictive models (e.g., voucher optimization) to automate decision-making and improve unit economics.

Mentorship & Culture:

• Elevate the Team: Provide technical guidance and mentorship to other analysts, fostering a culture of knowledge-sharing, rigorous peer review, and technical excellence.

• Evangelize Data: Act as a quality gatekeeper and champion a data-driven mindset across the Product and Tech teams.

Qualifications

• Experience: 6+ years of experience as a Product Analyst, Data Scientist, or similar role, preferably within fast-paced tech environments or marketplaces.

• Experimentation: Deep understanding of A/B test design and edge cases, causal inference, and statistical analysis.

• Strategic Thinking: Ability to translate abstract business goals into concrete analytics roadmaps. You understand the "business of the product."

• Technical Mastery:

  • Expert-level SQL skills with practical experience on large-scale data platforms (e.g., BigQuery, Snowflake).

  • Solid Python skills for complex analytics, automation, and data visualisation.

• Data Workflow Curation: Proven ability to design, build, and optimize data pipelines. You take ownership of data curation to ensure that all business decisions are based on a foundation of reliable, high-quality data.

• Visualization: Proven track record of building actionable data-stories and dashboards (Tableau, Looker, or similar) that drive business decisions.

• Leadership: Demonstrated experience mentoring junior analysts and leading high-impact projects with autonomy. You can influence stakeholders without formal authority.

 

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected] it in your application.

Severely disabled applicants with equal qualifications will be given preferential consideration.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.