Customer Success Manager (all genders) - german/english speaking

Intro

We are Mainteny – a Berlin-based B2B tech startup.

We're on a mission to revolutionize the maintenance industry with our all-in-one software solution. By blending cutting-edge technology with simplicity, we're helping SMEs digitize their operations and future-proof their companies.

Your Responsibilities

As a Customer Success Manager , you will nurture long-term relationships with our customers and ensure their success and satisfaction with our products and services. You act as a key link between customers and internal teams, driving customer outcomes and enabling Mainteny's highest potential.

As an integral part of our experienced Customer Success team, your tasks will include:

• Management and activation of new customers: Own the customer journey and ensure smooth onboarding in close collaboration across all teams.
• Long-term relationship building: Develop and maintain strong relationships with customers, understanding their needs and ensuring they gain continuous value from our products.
• Product expertise and adoption: Demonstrate a deep understanding of our products, encourage adoption and usage expansion, and identify opportunities to engage customers in our roadmap and vision.
• Onboarding design & improvement: Apply and adapt established onboarding process, suggest enhancements, and spot gaps in materials and documentation.
• Customer training: Deliver onboarding training sessions and workshops that help new users quickly become proficient with our products, and update training content as needed.
• Support and bug reporting : Handle incoming support tickets and bug reports from customers, communicate issues clearly to product and engineering teams, and follow up to ensure timely resolution.
• Data Migration Support: Help our Data Migration team in importing and setting up customer data in the system.
• Early identification of churn risks: Proactively identify potential roadblocks or factors that could lead to customer churn and develop strategies to mitigate them.

Your Profile

What you need to succeed:

• Proven experience in Customer Success or Account Management (preferably in a SaaS or tech environment).
• Ability to achieve customer satisfaction and foster sustainable customer loyalty.
• Strong analytical and empathetic skills to identify customer needs and pain points and spot patterns in data.
• Excellent communication (written and verbal), conflict management, and interpersonal skills.
• Ability to work collaboratively with different departments while taking full ownership of your tasks.
• Skilled in prioritizing workload while maintaining high attention to detail.
• Native or fluent in German and English (written and verbal).
• Highly curious, passionate, self-driven, and target-oriented.
• Open and tolerant personality with a knack for innovation and entrepreneurship.

Your Benefits at Mainteny

• Positive and inclusive work environment:  A team that fosters collaboration, creativity, and personal growth.
• Professional development:  Diverse opportunities for your career growth and development within a dynamic team.
• Flexible working conditions:  Option for hybrid working/home office and occasional remote work.
• Attractive compensation package:  A competitive salary and comprehensive benefits package.
• High‑quality equipment:  Premium gear to create your ideal working environment.
• Fitness:  Free gym membership for a healthy work–life balance.
• Cool office:  A modern office in the heart of Berlin with a sunny terrace, stocked with free drinks and snacks.

✨ What makes Mainteny Mainteny ✨

ambitious team. responsibility from day one. transparency. egoless. humor. team mentality. friendships. cool learning opportunities. flexibility. diversity. equality. inclusion. respect. mindfulness. an employer that cares about you as a person.