Customer Success Manager

tl;dr

• After 14 years in construction tech, Lea & Jonas are building the intelligence layer for the construction industry

• The largest construction enterprises in Europe — with a combined project volume of over €30bn annually — rely on Kuro every day to automate workflows and make faster, better decisions

• You will be one of Kuro's first Customer Success hires - working directly with enterprise customers to drive adoption and turn early wins into long-term partnerships. No playbook exists yet. You'll build it.

About Us

Lea and Jonas scaled two of Europe's leading construction tech companies - Capmo and alcemy - and saw firsthand the challenges holding the industry back. Now they're tackling the root cause: the 50% of construction work still lost to manual data handling.

Kuro is the the intelligent project data system for construction. We're reimagining how construction professionals get work done and make decisions by leveraging AI to augment back-office workflows and make core data accessible.

After one year on the market leading construction enterprises with a combined construction volume >30 billion annually use Kuro everyday to automate workflows and make faster, better decisions .

We are 14 people based in Berlin. You will join a group of ex-technical founders and builders that are ambitious and kind.

Learn more: Join Kuro - Berlin

The Opportunity

Join Kuro as one of our early team members, where your input will significantly influence our product, processes, and culture. Your contributions will lay the groundwork for Kuro's future, balancing rapid iteration, customer value delivery, and scalability planning.

• Help build the foundations of customer success at Kuro — improving workflows, preparing customer-facing systems, and ensuring our tools and processes are ready for scale.

• Serve as a key point of contact for many active users, helping them integrate Kuro into their daily workflows.

• Grow into greater ownership within customer success as the company and customer base expand.

• Customer Onboarding & Support

  • Onboard new customers and guide users through the first steps with Kuro.

  • Monitor incoming support requests across tickets and live chat, ensuring timely responses and resolution of customer issues.

• Customer Success Operations

  • Create onboarding materials and maintain our knowledge base, especially when new features are released, to support scalable customer self-service.

  • Improve & automate our internal processes and insights generation by utilizing AI

• Drive Adoption & Engagement

  • Monitor usage to understand usage patterns across different user groups.

  • Derive insights and ideas on how to further foster adoption of Kuro to help our users get the most value out of our software.

• Customer Voice to Product

  • Gather feedback from users and communicate insights to the product team.

  • Identify common challenges or feature requests from customers.

Your profile

• You are fluent in German and English .

• You have 4+ years of experience in customer success, operations, consulting, or a similar role (internships or early-stage startup experience are also valuable).

• Experience in the construction industry is a plus.

• You enjoy improving processes, testing tools, and figuring out how things can work better .

• You enjoy helping customers solve problems and communicating clearly with different stakeholders.

• You show a high work ethic, are hands-on, and move things forward with energy and ownership.

• You are curious about AI, SaaS products, and the digitization of traditional industries such as construction .

• You are eager to learn, take on responsibility over time, and grow with the company as Kuro scales.

Why Kuro

You are joining Kuro at the moment it matters most. The product is live, customers are paying but their journey with Kuro is only beginning and you can shape it from the get-go.

This is your chance to join extremely early and help build one of Kuro core functions but also build an extremely rare profile on how to guide enterprise users through this platform shift. There is no playbook, the world is changing in an unprecendented speed and you can shape how one of the most critical industries around the globes win in this new era.

The process

1. Intro Call — Intro, logistics & fit with Lea (30 min)

2. Second Call — Deep dive into CS & Product with Catrin (30 min)

3. Challenge — A time-boxed business challenge (≤3 hours)

4. Challenge review and deep dive (60 minutes)

5. On-site half day

   • Culture Interview (30 Min)

   • Meet several team members

   • Go for lunch with the team

6. Decision