Customer Support Working Student (f/m/d)

Solaris is Europe's leading embedded finance platform. Solaris’ full German banking license and proprietary modular B2B tech stack empowers its partners – from SMEs to large, multinational, non-financial companies – to offer compliant, customer-centric banking services, providing seamless experiences to customers across all industries. Founded in 2016, Solaris pioneered the Banking-as-a-Service market with an unparalleled combination of tech and banking. Solaris is headquartered in Berlin and employs 300 people in Europe.

Your Role

• Investigate and resolve escalated issues from the 1st Level Support partner teams while ensuring compliance and adherence to contractually agreed upon SLAs.
• Act as a liaison between customers, 1st level support, and internal departments (IT, Product, Operations) to drive timely and effective solutions.
• Learn and maintain knowledge of banking products, services, regulations, and internal systems.
• Identify recurring issues and manual workflows, and help optimize or automate them using tools such as SQL, Python, etc to improve team efficiency.
• Flexibly rotate across the Customer Support and Complaints Management teams based on demand, taking on new topics and responsibilities as needs evolve.

We'd love to see

Depending on your level of experience, your responsibilities and scope of role will range. We don’t care much about fancy titles, but rather about real personal and professional development, as laid out in our learning framework. Let’s figure together out how you can contribute to our team.

• Currently enrolled as a full-time student (Bachelor's or Master's) in a relevant field such as Business Administration, Finance, Information Technology, or a related discipline.
• Proven ability to analyze complex problems, break them down, and propose logical solutions.
• Familiarity with basic IT concepts, comfortable navigating different software interfaces, and quick to learn new banking systems.
• Excellent written and verbal communication skills in English. Fluency in German is a strong plus.
• First experience with SQL or Python (or a strong willingness to develop these skills) to support process automation and optimization is a strong plus.
• A proactive, open mindset with the willingness to jump into different topics and teams as priorities shift.
• A collaborative team player who adapts quickly to change, solves problems with a structured mindset, and manages time effectively under shifting priorities.

Benefits

• Transparent framework to support your career goals
• Lunch reimbursement
• Mental health support via Thrive
• Flexible working model

While job ads usually paint an ideal picture of a candidate, studies show that most applicants meet an average of 60% of the criteria. Unfortunately, many promising candidates tend to apply only if they meet all the criteria. So if you think you have what it takes, but don't necessarily meet every single item in the job description, please contact us anyway. We'd love to talk with you and find out if you might be a good fit for us.

At Solaris, we are committed to nurturing an inclusive environment, where all Solarians feel valued, respected and supported. We are dedicated to building a diverse workforce that reflects the diversity of our communities. We are committed to equal employment opportunity regardless of color, ethnicity, religion, sex, origin, disability, marital status, citizenship, or gender identity. We are proud to be an equal opportunity workplace. If you have a disability or special need that requires accommodation, please let us know.

If your application is successful, you will be required to complete pre-employment background checks through our screening provider Zinc. These include, but not limited to identity verification, educational records, references, a criminal record check, etc. The processing is based on Art. 6(1)(c) GDPR. Please see below Privacy Information for Job Applicants for details, including recipients, retention, and your rights.

Information on data processing:

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The hourly rate for this working student position is:

€14—€16 EUR