German speaking Customer Support Agent in Malta
Work in iGaming. Live internationally. Build a real career.
This is not just another customer support job.
This is an entry point into one of Europe’s fastest-growing digital industries.
We’re looking for a German-speaking Customer Support Agent to join an international iGaming company where customer experience, tech, and online entertainment meet.
If you want a job where you learn fast, grow fast, and work in a truly international environment — keep reading.
Why this role is more than “support”
Customer Support in iGaming is where you learn how the whole business works.
You’ll gain experience in:
✔ Digital platforms & online services
✔ Payments, accounts & security
✔ Player behaviour and customer psychology
✔ Handling sensitive and complex cases
✔ Working with multiple internal departments
Many careers in Fraud, Compliance, Payments, VIP, CRM or Team Leadership start right here.
What your days will look like
You’ll help customers via:
- Chat
- Phone
You’ll support them with:
- Account questions
- Product and service issues
- Technical situations
- General inquiries
You’ll also:
- Document customer cases carefully
- Identify patterns and recurring issues
- Share market feedback and customer insights
- Help improve internal systems and processes
- Work closely with management and other departments
This is a fast-moving environment where problem-solving and communication matter every day.
Requirements
What makes you a great fit
- Fluent German (spoken & written)
- Good English
- At least 1 year of customer support experience
- Interest or understanding of the gaming / digital entertainment industry
- Comfortable working shifts (weekdays & weekends)
- You stay calm under pressure
- You like teamwork in international environments
Mindset, communication skills, and responsibility are key.
Benefits
What you get
- Competitive salary
- Benefits package
- International company environment
- Supportive, team-oriented culture
- Real responsibility from day one
- Multiple career paths inside the company
Career growth you can actually use
You’re not stuck in one lane here.
You’ll be in an environment where you can grow into:
- Specialist roles
- Senior support
- Operations
- Compliance & risk
- Commercial or product-related roles
This industry values internal mobility and hands-on learning.
The international experience
Working in iGaming means:
- Multicultural colleagues
- English-speaking work environment
- Modern digital industry
- Fast career learning curve
- A social, team-driven workplace
It’s a stepping stone many people use to build an international career.
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