Group Product Manager - (Logistics - Service AI, OneView Domain)

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Job Description

We are on the lookout for a Group Product Manager to lead the OneView domain in our Service Logistics product line. This role will lead the team responsible for delivery of AI Agents into our service experience and will oversee the evolution of tools used by our human Agent workforce to create amazing service experiences for our customers, riders & vendors globally. 

In this role, you will lead the domain’s Product Managers, ensuring we continue to develop a world-class team and leveraging your experience utilizing AI in product development to challenge the evolution of our products. You will work collaboratively with engineering, data science, analytics, design/UX research and product ops to create a high-performance team culture within the team and deliver value quickly.

If you are a creative problem solver who is hungry for a new adventure, then an international workplace is waiting for you in the heart of Berlin!

• Lead a range of end-user and Agent-facing tools that supports millions of customer, rider & vendor issues every month.

• Responsible growth & development of 3 - 4 product managers, shaping their product-mindset and supporting their ongoing career growth.

• Set a multi-year vision for your products and foster a culture that delivers value against that vision every quarter.

• Ensure strong collaboration and communication across the company; build consensus on the product roadmap and demonstrate impact.

• Manage expectations of stakeholders from 40+ countries, ensuring strong collaboration by building consensus on the product roadmap.

Qualifications

• 8+ years of experience in experience in product management and 4+ years of experience as a people manager

• Track record of successfully launching and constantly improving B2B(2C) products

• Data-driven and impact-oriented; very comfortable with metrics & KPIs

• Ability to balance user needs with business priorities and provide a rationale behind your decisions

• Exceptional interpersonal skills; strong written and verbal communication skills

• Fluent in English

Nice-to-haves

• Experience building AI-powered products for end-user experiences 

• Experience in managing a diverse set of stakeholders from around the world

• Experience in working with Customer Service products

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.