TeleSales Team Lead

TeleSales team lead – DACH

Berlin – On-site

About the team

Our DACH TeleSales team is at the heart of SumUp's growth — connecting small business owners across Germany, Austria, and Switzerland with the tools that help them thrive. As Team Lead, you won't just be managing from a distance; you'll be working side by side with your team, coaching calls, supporting deals, and setting the standard for what great sales looks like in this market. This is a role for someone who leads by doing — someone who brings energy, accountability, and genuine care for the people they work with.

Take a look inside our Berlin office and see where you'll be based.

What you'll do

• Lead and coach a team of Inbound Sales Representatives — running regular 1:1s, call shadowing sessions, and performance check-ins to help your team hit and exceed their targets
• Stay close to the work — stepping in to support live calls, helping the team close deals, and modelling the behaviours you want to see
• Track team performance data and turn it into clear, actionable insights that improve results week on week
• Build a team culture where feedback is normal, learning is encouraged, and wins are celebrated
• Work closely with other sales leaders to refine processes, share what's working, and contribute to the wider DACH sales strategy

You'll be great for this role if…

• Experience leading a sales team for three or more years, with a track record of developing people and hitting targets.
• Proven ability to stay close to the work — comfortable jumping on calls, supporting deals directly, and leading by example.
• Fluency in German (C1 or above) and strong business-level English.
• Strong coaching instincts — able to give honest, constructive feedback while keeping team morale high.
• Comfort working with performance data to identify patterns, spot opportunities, and adjust quickly.

Why you should join SumUp

• Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup
• Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
• Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success
• A dedicated annual L&D budget of €2000 for your individual development, which you can use to attend conferences and/or advancing your career through further education
• A corporate pension scheme where we match up to 20% of your contributions
• ️ Generous time off: enjoy 28 days of paid leave plus public holidays and special leave days
• ‍♂️ Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, subsidised office lunches
• Break4me: 1-month sabbatical after 3 years of service
• Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

Be empowered to do more that matters.

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website , and follow our journey on LinkedIn , Instagram , and TikTok .

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.