Deputy Service Manager (m/f/d)

At BRLO, it's about more than just beer: we live for taste, creativity and the perfect combination of food and drinks.
Are you keen to take our BRWHOUSE to the next level as deputy service manager with your skills and commitment? Then you've come to the right place!

Tasks

• Supporting the Service Manager in the operational management of the service department
• Responsibility for daily cash reconciliation, including opening and closing of the premises
• Co-responsibility for ensuring smooth daily operations
• Active involvement in service and direct guest interaction
• Ensuring a professional, guest-oriented service approach
• Implementation and compliance with hygiene, quality, and service standards (HACCP, etc.)
• Preparation and coordination of staff schedules in cooperation with the Service Manager
• Training, supervision, and motivation of service staff and temporary employees
• Assisting in the planning and execution of events and special promotions
• Acting as the main point of contact for guests regarding questions, complaints, or special requests
• Interface communication with kitchen, bar, and other departments
• Monitoring service-related inventory and material requirements and initiating appropriate actions
• Participation in stocktaking and ordering processes
• Assuming managerial responsibilities in the absence of the Service Manager
• Contributing to staff training and team development
• Supporting the implementation of sales strategies and upselling initiatives

Requirements

• Strong host mentality with a high level of service orientation
• Strong sense of responsibility, reliability, and excellent organizational skills
• Assertiveness and leadership skills in daily team operations
• Independent, structured, and solution-oriented working style
• Resilience, flexibility, and willingness to work weekends and public holidays
• Several years of hands-on experience in the hospitality service sector, ideally in a supervisory or deputy management role
• Proven experience in team leadership and organizing operational workflows in daily business
• Confident handling of guests, complaints, and quality assurance processes
• Fluent German and English (business-level proficiency)

Benefits

• Company pension scheme,
• Cicerone certification programme,
• A brand with a strong ethos,
• A fantastic, diverse and international team,
• Fair and reliable pay,
• After-work drinks,
• Diversity in action,
• Good transport links,
• Jobrad scheme,
• Jobticket scheme,
• Staff meals,
• Staff discounts,
• Monthly drinks,
• Staff events