Senior Product Manager - Onboarding

At SumUp, the Lifecycle tribe shapes the very first moments merchants have with our products, and every meaningful interaction that follows. We design the journeys that help merchants discover, onboard, and engage with SumUp across web and mobile, ensuring their path from signup to success is simple, compliant, and genuinely delightful.

As part of this team, you'll work at the heart of our ecosystem, tackling complex cross-market challenges, collaborating with Engineering, Design, Compliance, and Operations, and building scalable systems that drive adoption and long-term engagement.

Join us as a Senior Product Manager to craft experiences that matter and deliver real impact for millions of merchants worldwide.

What You'll Do

• Own the Strategy: Own the strategy and roadmap for merchant onboarding, product onboarding, upsell/cross-sell, and engagement features.
• Develop domain expertise: Become the go-to expert for compliance regulations, merchant profiles, verification methods, SumUp product ecosystem and technical product architecture.
• Drive Product Delivery: Contribute to the product roadmap and squad-level OKRs, supporting the development and delivery of in-flight features while ensuring smooth execution.
• Build Partnerships: Work closely with other product leaders and stakeholders across Operations, Compliance, Identity and Verification to navigate trade-offs and build scalable, compliant systems.
• Communicate with Impact: Clearly communicate your product vision, priorities, and progress to senior leadership and stakeholders, ensuring alignment on investment decisions.
• Understand the User: Engage with key stakeholders across all markets and acquisition channels to resolve friction points, identify user problems, and translate insights into actionable product requirements that improve the merchant experience.
• Prioritise for Impact: Use data and insights to identify gaps and opportunities and make informed prioritisation decisions, ensuring focus on high-value outcomes within strict compliance timelines.

You'll be great for this role if you have

• Demonstrated success delivering customer-facing products in complex, multi-market environments.
• Ability to navigate multi-system environments and drive a clear, strategic product roadmap that accounts for complex dependencies.
• Solid technical fluency that enables you to partner closely with engineers; comfortable understanding system behavior, APIs, and contributing to solution discussions.
• Solid data analysis skills to uncover opportunities, identify gaps and guide evidence-based product decisions.
• Proven track record of building trust, aligning stakeholders across markets, and engaging senior leaders to ensure teams have the clarity and resources needed to deliver.

Nice to Have

• A design background or experience designing complex product systems and user journeys.
• A strong understanding of KYC topics within the onboarding domain.
• Fintech product experience.

Why you should join SumUp

• Opportunity to work with a truly global, multicultural team from our central Berlin location, wrapped in historic charm and modern flair. This involves an office-first setup
• Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
• Enrollment onto our VSOP program: you will own a stake in SumUp's future success
• Generous time off: enjoy 28 days of paid leave plus public holidays and special leave days
• Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, subsidised office lunches
• Career growth and learning opportunities: We invest in your development through regular training, mentorship programs, SumUp University leadership cohort and a yearly learning budget (2,000 EUR)
• Break4me: 1-month sabbatical after 3 years of service
• Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

Be empowered to do more that matters.

At SumUp, we're on a mission to empower small businesses across the globe by providing a vast set of simple and affordable business tools to help them start, run, and grow their businesses. Today, over 4 million businesses in 36 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster an inclusivity and continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited.

Explore career opportunities with us and join a team driven by collaboration, innovation, and a shared vision of creating a world where everyone can build a thriving business. Discover more about our vibrant and inclusive work culture and how we work on our careers website , and follow our journey on LinkedIn and Instagram .

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.