Customer Support Agent FR/ENG (all genders)

Our Vision

Cardmarket is all about the people.
Our goal is that all people in the company come inspired to work, feel safe at work and return fullfilled at home.
The most important part of our corporate culture is open communication, because only when we talk about problems, no matter how big or small, can we find a solution together.
Cardmarket connects people from all continents of the world, regardless of race, colour, ancestry, religion, national origin, gender or sexual orientation.
We treat all people in the same way and we expect the same from all our applicants. It is the different perspectives that make us strong as a Cardmarket Family and make us ready to go into the future together as a diverse and inclusive team.

Your Responsibilities

• As Customer Support Agent you will support customers on Cardmarket in all their concerns and also take care of other tasks from the "Operations" area. The main task here is to answer and solve customer enquiries in writing, primarily in French and English.
• As Cardmarket is a marketplace with many private participants, a large part of the work in "Customer Support" is also mediation between two parties, with each agent having a large degree of decision-making freedom and responsibility.

Your profile

• You speak fluent French (mother tongue) and English (C1) and at best Spanish (B1) and/or German (B1)?
• Do you like trading card games and are you familiar with online trading (on Cardmarket if possible)?
• Do you like working in a solution-oriented way and helping others?
• Do you enjoy dealing with people, have a feel for customer enquiries and strike "the right note" in conversation?
• Are you well-versed in the use of computers and office applications?
• You already have working experience in customer support with other companies?
• Presence in Berlin is required
• A valid work permit for Germany is preferable

Why us?

• A full-time position (39 hours) in our offices in Berlin Prenzlauer Berg
• 5 weeks paid vacation per year
• Deutschland Ticket for local and long-distance public transport
• Lunch at the company's expense (up to 7,50€ per working day) and free drinks and snacks in our offices
• A relaxed company culture - everyone here is on first-name terms, from the intern to the CEO
• A dynamic and hybrid workplace, including equipment of your choice
• Flexible working times with core hours
• Maximum enthusiasm for games - both "on the job" and beyond
• Annual personal development budget of €1.500 per year for conferences, courses, books etc.
• Women of Cardmarket Group
• Cooperation with DearEmployee - anonymous psychological support for our employees
• Membership at "Urban Sports Club"