Staff/Principal Software Engineer (Frontend)

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

Frontend engineers at Parloa primarily strengthen our central frontend platform—microfrontend architecture, Server-Driven UI library, and our shared design system—so product teams can ship agent management platform UI faster with clear ownership and fewer coordination dependencies. Some engineers are embedded in product teams for deeper, custom UI where platform patterns do not apply.

About the role:

• Define and drive technical strategy for the frontend platform: microfrontend architecture, Server-Driven UI library, design system, and developer experience for internal and product consumers.
• Lead cross-team architecture so platform capabilities and product features integrate through clear contracts (APIs, UI boundaries, release and rollout patterns)—with enough full-stack depth (TypeScript/Node services, integration with backend teams) to own end-to-end platform outcomes, not only React surfaces.
• Balance short-term velocity with long-term resilience , making smart trade-offs on complexity, cost, and scalability.
• Remain hands-on on highest-leverage platform code, critical design reviews, and precedent-setting implementations.
• Act as a force multiplier by mentoring Staff Engineers and influencing the careers of future Principal-level talent.
• Serve as a trusted advisor to leadership, including advising on frontend capacity, standards, and hiring bar.
• Set cultural standards for fearless iteration , bias for action , and pragmatic perfectionism —design for tomorrow, build for today.
• Lead frontend alignment with the Architecture Office and drive org-wide frontend technical direction—including how the platform evolves, how embedded product UI stays compatible, and how we scale agent management platform UI without coordination tax.
• Demonstrate org-level impact across microfrontend boundaries/versioning and independent deployability, Server-Driven UI library adoption decisions, and design-system governance (contribution model, migration strategy, and breaking-change management) with measurable improvements across multiple teams.

Areas of ownership:

• Platform & Architecture
  Own the frontend platform's technical direction — microfrontend architecture, cross-team integration contracts, and full-stack platform outcomes from React surfaces through to Node services and backend integrations.
• Product Enablement
  Drive strategy and governance for the Server-Driven UI library and design system — contribution models, migration, breaking-change management — and define the developer experience that lets product teams ship fast and safely.
• Engineering Leadership
  Set org-wide frontend technical direction in partnership with the Architecture Office, advise leadership on standards and hiring bar, and directly develop the next generation of Staff and Principal engineers.

OUR TECH STACK:

• TypeScript, React, React Router, styled-components, TanStack Query, nanostores
• Infrastructure: Micro-frontends with single-spa, Webpack, Turborepo, pnpm workspaces, GitHub Actions, Azure Blob Storage
• Testing: Vitest, RTL, MSW, Playwright

Who you are:

• Professional experience building and shipping production systems in fast-moving environments.
• You take full ownership . When something matters, you drive it to completion and stand behind the outcome.
• You have a strong bias for action . You move quickly, make informed decisions, and iterate based on real-world feedback.
• You are comfortable operating in ambiguity and can turn fuzzy problems into shipped results.
• You think in systems: scalability, reliability, performance, and security are part of your default design mindset.
• You define success clearly and measure it; you care deeply about customer impact and business outcomes.
• You hold a high craftsmanship bar: clean, secure, well-tested code is your baseline.
• You give and receive candid feedback, and you elevate those around you through mentoring and technical leadership.
• You balance pragmatism with ambition, building for today while designing for tomorrow.
• You want to help build not just features, but one of Europe’s most respected engineering organizations.

Our Values

At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you:

• Earn Trust – act with transparency and reliability.
• Obsess Over Customers – always start with the customer problem.
• Think Big – set bold goals and pursue them fearlessly.
• Have Integrity – do the right thing, especially when it’s hard.
• Disagree & Commit – debate with candor, align fast, and deliver.
• Own It – take full responsibility for outcomes, not just tasks.
• Dive Deep – master the details without losing sight of the big picture.
• Bias for Action – move fast, decide quickly, iterate fearlessly.
• Deliver Value – measure success by customer and business impact.
• Insist on the Highest Standards – raise the bar continuously.
• Go the Extra Mile – make the impossible possible.
• Hire & Elevate the Best – raise the bar with every hire

Your recruiting process at Parloa

Recruiter Call → Technical Peer Interview → 360° Tech Interview Loop → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale — and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more .

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.