Travel Customer Advisor (German Speaker)

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Salary: Kindly Share with us your salary expectations.

Client: Travel Management Company.

Hybrid – Berlin, DE

The Role

Travel Customer Advisor – German Speaker/Deutschsprachig

Hybrid – Berlin, DE

*** This Job Opportunity is only offered for candidates living and eligible to work in Germany.

Salary: Kindly Share with us your salary expectations.

Client: Travel Management Company.

Hybrid – Berlin, DE

Job Description

As a Travel Customer Advisor, you will assist travelers with best-in-class personalized support and more.

Detailed Duties and Responsibilities

• Ensure timely responses to inquiries in alignment with service level agreements (SLAs).
• Maintain reliable attendance, complete required training, and consistently meet performance expectations.
• Quickly evaluate customer needs, urgency, and preferences to offer effective solutions.
• Share insights and feedback with internal stakeholders to support goal tracking and process improvement.
• Deliver high-quality travel assistance through chat, phone, and email communication channels.
• Keep up-to-date with travel industry standards and best practices.
• Educate customers on how to navigate and use self-service features within the company platform and mobile app.
• Stay informed on travel suppliers, destinations, and internal systems to provide accurate support.
• Engage in regular team meetings focused on products, travel partners, and industry trends.
• Process hotel, flight, car rental, and rail bookings with precision and attention to detail.
• Adhere to company guidelines and client-specific policies, maintaining compliance with global standards.

Ideal Profile

Targeted Qualifications

• Fluency in  German  Language,  C1 level or Higher.
• Fluency in  English  Language,  B2 level or Higher.
• A team player who thrives in collaborating, giving and receiving feedback and lifting others up.
• A skilled communicator who enjoys creating personalized verbal and written communication
• Min. 1 year experience working with GDS systems (Sabre, Amadeus, Galileo) is mandatory
• Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform
• Previous working experience in a customer service roles, ideally covering travel and hotel segments 
• A team player who thrives in collaborating, giving and receiving feedback and lifting others up
• Metrics driven as an indicator and motivator of success.

Interpersonal Skills

• Communicative, Speak and/or write well and get your ideas across to others easily.
• Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
• Confident, Pleasant, Energetic, Helpful, Trustworthy
• Efficient, Perform tasks in the fastest and simplest ways that they can be done.
• Organized and punctual, put things in order so that they run smoothly and are always on time.
• Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
• Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
• Precise, Make sure that things are done accurately, correctly, and exactly.
• Willingness to acquire new knowledge.
• Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

Offer & Benefits

• Salary: Kindly Share with us your salary expectations.
• Hybrid – Berlin, DE (1 day per week – work from office)
• Full eligibility to live & work is a must.
• Availability to complete the first 10 weeks of employment without requesting time off (excluding regular weekends)
• Monday to Friday, 7:00 – 19:00
• Shift-Based.
• A global team committed to the company values.
• A dynamic work environment in a dynamically international company.

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Join a market leader within Hospitality
• A role that offers a breadth of learning opportunities