Head of IT

Your Mission

You’ll own our shift from local, server-centric setups to a cloud-first reality - and make it visible in colleagues’ day-to-day work across our sites. Aligned with the Director of IT, you drive end-to-end delivery: turn complex migrations into smooth cutovers, keep operations dependable, and uphold pragmatic, auditable platform standards. As a trusted sparring partner and hands-on lead (no line management), you mentor teammates, steer partners to outcomes, and practice thoughtful extreme ownership so the right improvements ship, stick, and scale.

Your Responsibilities

Projects: M&A Local-to-Cloud & Tenant Alignment

• Scope & deliver migrations (identities, devices, data/permissions, mail/collab) incl. waves, cutover, rollback, hypercare .
• Execute local-to-cloud moves and quiet tenant alignment (incl. Microsoft) with clear acceptance & risk logs.
• Provide decision-ready updates; hand over cleanly to run-ops with reusable playbooks.

IT Operations

• Own ITSM (incident/request/change), catalogue/KB, KPI dashboard; turn signals into improvements.
• Run endpoint lifecycle (zero-touch, baselines, encryption/patch, inventory/returns).
• Ensure Day-1-ready JML , tidy collaboration spaces, light guardrails vs. shadow IT.

SysAdmin / Sys-Ops

• Operate IDP/SSO (roles, access reviews, least-privilege, automated provisioning).
• Maintain baselines, monitoring/alerts, stable integrations (HR ↔ IDP/ITSM/DMS).
• Embed security hygiene (EDR, patch/backup rhythms, restore tests) and GDPR/NIS2 evidence.

Leadership & Enablement (hands-on, measured)

• Set near-term priorities; coach IT-Ops/Sys-Ops; steer partners to outcomes.
• Raise the bar on documentation, runbooks, service quality, incident/post-mortems.
• Partner with the Director of IT on data-driven sequencing (stabilise → standardise → scale).

Preferred Background

Must-have

• Senior experience spanning migrations (local-to-cloud & tenant alignment) , IT Ops , and Sys-Ops in hybrid/multi-site environments.
• Proven lift on SLA/MTTR/CSAT , endpoint compliance, and clean cutovers ; strong change/risk control and documentation habits.
• Practical leadership of small internal teams and external partners (prioritisation, coaching, clear acceptance criteria).
• Solid grasp of permission models , retention/classification , access reviews , backup/restore evidence, and privacy obligations.
• Ability to distil complexity into decision-ready options and to drive adoption with non-IT stakeholders.
• German fluent; English professional.

Nice-to-have

• Document management governance (permissions, retention, audit trails) and self-service enablement.
• Light automation/scripting for provisioning/reporting; capacity/cost visibility and simple ROI framing.
• Participation in restore/DR exercises; familiarity with branch/field operations and vendor consolidation. Why join us

At hallo theo you’ll see your work matter quickly: you’ll turn complex migrations into smooth cutovers, lift operational reliability, and keep platforms tidy and auditable across offices and on-site teams. You’ll coach a capable team, partner closely with leadership, and simplify how we work. We value clarity, craftsmanship, and results - and we expect thoughtful extreme ownership that balances autonomy with crisp alignment, so the right things ship and stick.