IT Support Specialist 2nd Level - Security (m/f/d)

Make millions of people work better every day.
We seek bright brains to join the IT revolution and build Europe’s #1 IT Operating System.

deeploi was founded in 2023 and is backed by leading European investors including Atomico and Cherry Ventures to rethink how IT is done.
IT as a Service – not as a struggle: We are building an all-in-one IT platform, combined with premium support. From user on- and offboarding, to service and support, cybersecurity and device management – deeploi covers the entire scope of a company´s IT department.

Tasks

• Be the main security escalation point for our customers and our 1st-level support team.
• Troubleshoot and resolve complex security-related issues, especially around ML-based security solutions.
• Provide solution-oriented support for cloud environments (e.g., Microsoft 365, Google Workspace).
• Run security audits and compliance checks and guide customers on implementing best practices.
• Help improve and automate security and support processes across IT Ops.

Requirements

• Completed IT apprenticeship or equivalent experience as a system administrator — ideally with a focus on IT security.
• Hands-on experience with MDM systems (security policies, application control, conditional access).
• Strong understanding of securing Windows environments and cloud security (e.g., Conditional Access, DLP, Sentinel, STIGs).
• Bonus: exposure to SOC, EDR/XDR, IAM, or frameworks like ISO 27001 or BSI Grundschutz.
• Customer-focused, patient, and committed to a security-first mindset.
• Hands-on, proactive, and solution-driven in your daily work.
• Fluent in English (C1).

Benefits

• Be part of a small and rapidly growing team in Berlin and Munich with big ambitions and backed by top European VCs, like Atomico and Cherry Ventures.
• Become part of the IT revolution and help us build the most compelling IT Management Platform in the market.
• Attractive compensation package, including a virtual share package (VSOP).
• High responsibility and ownership from day one.
• Employee benefits: public transportation ticket or Urban Sports Club, Corporate Benefits.
• Well-equipped offices in Munich and Berlin.