Backoffice Specialist

We're at a pivotal moment for both Tibber and the planet. When joining Tibber, you won’t just help scale a forward-thinking tech company – you’ll contribute to a real shift in how people consume electricity. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats), we have one of the most unique energy trading portfolios on the market.

We’re looking for a Backoffice Specialist to join us in making the energy transition happen – maybe that’s you?

Job Mission 🚀

As our Backoffice Specialist, you work closely with the support team and get a front-row seat to how Tibber’s energy deal works in practice. You’ll be hands-on across core processes like customer sign-ups, market communication, meter data, invoicing, payments, and debt collection - helping make sure daily operations run smoothly behind the scenes, for both our teams and our customers!

What you'll do ✅

• Work closely with the support team to handle backoffice cases across the full energy deal, from customer sign-ups to payments and invoicing.
  

• Navigate and connect different operational processes such as market communication, meter data handling, and debt collection.
  

• Help keep operations up to date as market rules and requirements evolve.
  

• Bring structure and clarity by documenting processes, cases, and learnings.
  

Contribute to strong operational performance by spotting issues early and helping improve how things are done.

What we're looking for⚡

• Previous experience in customer service, technical support, or a related field, where supporting customers has been a natural part of your role.
  

• A customer-first mindset, you come across as empathetic and solution-oriented.
  

• A well-trained eye for troubleshooting, with an analytical and effective approach to problem-solving.
  

• Tech-savvy and comfortable working in a technology-driven environment.
  

• Strong communication skills, both written and verbal, with near-native or fluent proficiency in German (for customer communication) and fluency in English (company language).

It’s a bonus if you have some knowledge of the energy market, have worked with Intercom, and (of course) are interested in sustainability and energy efficiency.

💆🏻‍♀️💆🏽‍♂️The Tibber Mindset

Tibber is not your typical energy supplier. Our tech helps hundreds of thousands of households lower and shift their energy consumption to more sustainable and affordable hours. We’re here to accelerate the energy transition – not in theory, but in everyday life.

Being on a mission to change an industry, fundamentally also means being prepared for the unexpected. We do what others say can’t be done, try and fail together but never lose sight of our users. We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do.

Starting out with two passionate founders in 2016, we're now 300+ people working for Tibber in our offices in Stockholm, Førde, Berlin, Amsterdam, Oslo, and Helsinki. We will continue to grow within our markets, and we are thrilled to be backed by investors like Balderton Capital, Eight Roads Ventures, Founders Fund, Summa, and Schibsted.

Diversity of thought fuels better products, so we welcome applicants of every background, identity and lived experience. Ready to be part of powering the energy transition? Apply below!