(Senior) Product Manager, Menu Performance - (Vendor)

Job Description

We are looking for a Senior Product Manager, Menu Performance to join our Vendor Team and revolutionize how we manage content at scale. Your mission is to make menu quality management effortlessly easy for both vendors and agents, ensuring that our 1 million+ restaurants worldwide provide the best possible experience to customers.

As part of our Vendor Team, you’ll be the driving force behind the success of thousands of restaurants, shops, and local businesses. Your contributions will empower vendors with advanced tools to manage their operations, boosting their visibility and reach. Every feature you help build will create growth opportunities for businesses of all sizes, strengthening Delivery Hero’s ecosystem and impact.

In this role, you will be the driving force behind reducing operational costs for Delivery Hero by replacing manual workflows with intelligent automation. You will lead all initiatives to optimize and automate quality control, leveraging cutting-edge LLM and AI-based guardrails to ensure data integrity. Furthermore, you will lead the development of our global menu backoffice application, designing agent-facing UIs that facilitate a seamless human-in-the-loop process.

Key Responsibilities

• Own and define the vision for menu quality control, balancing automation with high-quality content standards

• Lead the development of LLM and AI-based menu quality validation for all menu content (descriptions, images, metadata) for 1 million restaurants globally.

• Design and optimize agent-facing UIs and global backoffice applications to improve the efficiency of manual interventions.

• Drive operational impact by identifying and reducing manual workflow bottlenecks to lower overall operational costs.

• Collaborate with cross-functional teams, including Data Science, Strategy, and Regional Product teams, to deliver scalable solutions.

• Define and measure KPIs related to menu accuracy, agent productivity, and automation success rates.

Qualifications

• Experience: 5-7 years of relevant experience as a product manager working on data-driven products with commercial impact.

• Stakeholder Management: Proven ability to work across multiple global teams, driving alignment and collaboration toward shared objectives in complex, multicultural environments.

• Analytical Rigor: Highly analytical with the ability to explain all product initiatives through data; a background in data science or analytics is a big plus.

• UX Expertise: A keen eye for User Experience, specifically in designing complex backoffice applications or internal tools where efficiency and clarity are paramount

• Problem Solving: A strong sense of ownership in unstructured scenarios, excelling at transforming complexity into clear, actionable plans.

• Technical Curiosity: Passion for working on and continuously optimizing backend systems and AI-driven automation.

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected] it in your application.

Severely disabled applicants with equal qualifications will be given preferential consideration.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.