Senior Customer Experience Designer (UX/UI) (f/m/x)

This is us At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.

This is the job

As a Senior Customer Experience Designer (UX/UI) (f/m/x) within our Avenga Experience unit, you shape intuitive and scalable digital experiences across complex product environments. You translate business requirements and user insights into meaningful solutions that create measurable impact.

Working closely with product leadership and engineering teams, you drive end-to-end design initiatives — from research and validation to high-fidelity concepts and implementation alignment. You ensure usability, accessibility, and consistency across features and platforms. Experience in banking and financial services environments is considered an advantage.

Ideally, you’re based in Berlin or Cologne. If you are elsewhere in Germany, remote work is definitely possible.

This is you

• 7+ years of professional experience in UX and UI design

• Proven experience delivering complex product experiences end-to-end

• Strong expertise in UX and UI design principles

• Hands-on experience leading user research and usability testing initiatives

• Solid understanding of accessibility standards and inclusive design

• Advanced proficiency in design and prototyping tools

• Confident stakeholder communication skills, including workshop facilitation and collaboration across teams and client environments

• Experience mentoring and supporting other designers

• Experience in banking or financial services environments is considered an advantage

• German language skills at C1 level (CEFR) to collaborate in German-speaking client environments

• English language skills at upper-intermediate level (B2) to collaborate in an international environment

You think systemically and act pragmatically. You balance user needs with business goals and technical feasibility — and enjoy turning complexity into clarity.

This is your role

You will:

• Lead the design of complex user flows and key product areas

• Drive usability improvements through research and testing

• Design wireframes and high-fidelity interface concepts

• Create interactive prototypes for validation and stakeholder alignment

• Develop interaction patterns and scalable interface components

• Ensure consistent application of design systems and standards

• Facilitate workshops and stakeholder alignment sessions

• Collaborate closely with development and product leadership

• Mentor designers and review design deliverables

• Contribute to the continuous evolution of design guidelines

Your work directly influences how users experience digital products and how effectively teams deliver high-quality solutions.

What awaits you at Avenga?

Through our values , Better Minds, Bolder Ideas and Bigger Hearts, we strive to provide you with the tools , the autonomy , the trust , and assistance you need to excel . Enjoy benefits like flexible working hours , mobile work & workation , subsidized pension plans , discounted Germany Tickets, Wellpass fitness options , bike leasing , fresh fruit and breakfasts in the office , individual learning budgets, online courses, and more .

At Avenga, everyone matters. We provide equal opportunities in recruitment, career development, and leadership, regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to fostering a work environment where our diverse community of employees, candidates, and business partners actively shapes our growth. By bringing together people from different backgrounds and experiences, we build a workplace where everyone feels free to be themselves while honoring the boundaries of others.