CLM Data & Quality Manager

About the role

As a strategic business partner The Adecco Group’s (TAG) global Legal & Compliance department supports the business with a customer-centred and solution-oriented mindset, appropriately and efficiently managing legal & compliance risks. The Global Legal Operations team thereby bundles Group Legal’s operational & innovation activities with the aim to continuously optimize Group Legal’s Target Operating Model & service delivery around the key drivers and challenges of the business.

As part of the corporate digital strategy Group Legal and Group IT & Digital are in the process of implementing a global Contract Lifecycle Management (CLM) system as single source of truth for contracting.

The role ‘CLM Data & Quality Manager’ reports to the CLM Global Process Owner and is responsible for the administration of the legal and business content in the CLM system. The role is accountable for the integrity, usability, and strategic value of data and content within the CLM platform. The role serves as a key steward of contract data, metadata, and system configuration, ensuring that the CLM platform delivers accurate insights, operational efficiency, and a high-quality user experience across the organisation. What you’ll be doing

• Makes CLM system content (e.g. contract templates, clauses, negotiation playbooks, approval workflows), that is provided by legal or business functions, available in the CLM system, elevating it from a static format (e.g. MS Word file) into dynamic elements within the CLM system.
• Sets up and manages rules, workflows and metadata, in close alignment with various stakeholders from within TAG.
• Provides analytics insights on the content stored in the CLM system and its usage.
• Oversees accuracy, integrity and consistency of data within the CLM system.
• Defines standards for meta data / attributes and ensures continuous optimization of respective set-up.
• Monitors the CLM system for opportunities of continuous improvement ( kaizen ), especially regarding ease-of-use and the value it provides to its users.

CLM Content & Configuration Management

• Translates contract-related content (e.g., templates, clauses, negotiation playbooks, approval matrices) provided by Legal and business stakeholders into scalable, dynamic components within the Icertis CLM platform.
• Designs, configures, and maintains CLM rules, workflows, contract types, clause logic, and metadata models in close collaboration with Legal, Procurement, Compliance, IT, and other TAG stakeholders.
• Ensures that contract content and configurations are standardized, reusable, and aligned with enterprise policies and regulatory requirements.

Data Quality, Governance & Stewardship

• Owns the accuracy, integrity, consistency, and completeness of contract data across the CLM system.
• Defines and enforces data quality standards, metadata taxonomies, and attribute governance frameworks.
• Establishes data quality KPIs, monitoring routines, and remediation processes to proactively identify and resolve data issues.
• Oversees contract data lifecycle management, including versioning, archiving, and audit-readiness.

Analytics, Insights & Value Realization

• Develops and delivers analytics and reporting on CLM content, contract data, and system usage to support decision-making and risk management.
• Partners with BI and analytics teams to integrate CLM data into enterprise reporting tools and dashboards.
• Leverages Icertis AI capabilities and other analytics tools to enhance contract insights, risk identification, and operational performance.

Continuous Improvement & User Experience

• Continuously monitors CLM usage, performance, and user feedback to identify opportunities for process optimization and improved usability.
• Drives a culture of continuous improvement (Kaizen) by refining configurations, simplifying user interactions, and increasing adoption and value realization.
• Acts as a subject matter expert and trusted advisor for CLM best practices, data quality, and platform capabilities.

About you

• Higher degree in computer science, business engineering, legal operations or other related field.
• Icertis Administrator certification or higher.
• At least 3 years practical domain experience.
• Relevant experience acting as power user or administrator in complex, industry-grade CLM systems, ideally the Icertis platform.
• Relevant experience with AI and BI tools.
• Extensive experience with technical implementation of dynamic templates and clause libraries across languages and jurisdictions is especially beneficial.
• Fluent in English (written and spoken). German, French and any additional language is considered as a plus.
• Exceptional technical skills combined with the ability to engage effectively with multi-faceted work elements, producing high-quality outputs within demanding timelines.
• Demonstrated analytical proficiency complemented by a robust solution-oriented mindset that contributes to strategic technical innovation.
• Rigorous work ethic with meticulous attention to detail and the discipline to execute tasks to the highest standard.
• Proven ability to balance multiple high-level tasks and adhere to strict deadlines in a fast-paced, dynamic setting.
• Self-driven ability to function independently and reliably, with a willingness to seek input as needed to solve complex technical challenges.
• Thrives in multicultural settings and has a proven capability to foster a diverse and inclusive international work environment.
• Proven ability to work effectively in a team and individual setting.

Why choose us?

It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive.

We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart, Inclusion, and Passion in everything we do.

Growth and Development

You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you

A journey to bring out the best in you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

Inclusion

We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Interview Process

Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company. If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone.

Accommodations

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.

Posting date: 19-02-2026