Ownership Loyalty Advisor (m/w/d) - Berlin

What to Expect

Tesla is on a mission to build a world of amazing abundance. With record-breaking growth over the years, the Ownership & Loyalty Advisor team is looking to expand to grow our customers’ renewals. Our current owners are the best advocate of the Tesla story and a key part of achieving our goal & mission. Keeping them engaged, satisfied & retained is therefore critical to us.As an Ownership & Loyalty Advisor, you will be the trusted voice that keeps this community engaged, inspired, and coming back. You won’t just be managing a sales pipeline; you will be building lasting relationships, turning every conversation into a connection and every connection into a lifelong Tesla Owner.

What You’ll Do

• Own your sales pipeline: Activate, enrich & convert a robust sales opportunities pipeline by conducting regular engagement activities with existing owners. Guide them through sales process, including financing, trade-ins and delivery expectations, each one as an opportunity to re-ignite passion for Tesla
• Act as a central & trusted Tesla point of contact for current owners with various level of maturity in their renewal journey. Understand their uniqueness to propose a tailored renewal solution
• Plan & maximize: the output of each day by leveraging omni-channel communication (phone, emails, live chat and others) to secure timely, accurate & customized follow-ups maximizing our renewal rates
• Achieve targets: Actively contribute to the achievement of sales & delivery goals by meeting and exceeding renewal & retention rate targets. Your success will be measurable, visible & celebrated
• Constructive feedback: As a frontline representative interacting with our customers all day, you will pass on valuable inputs to improve products, processes, and the entire customer renewal experience
• Collaboration: with delivery, store & HQ teams to ensure seamless test drives, customer handovers, proactive pre-delivery support, accurate contract and financing information processing, and more!
• Master industry trends and best practices: including utilization of new technology, web resources and competition landscape to delivery world-class experience

What You’ll Bring

• Passion for Tesla's mission and products, and a desire to share this with others
• Excellent communication skills and the ability to build rapport with customers across multiple channels (phone, email, chat)
• The ability to explain complex topics to customers in simple terms
• Focus on educating and understanding customers' needs, with a natural ability to turn conversations into lasting relationships
• Ability to work in a fast-paced, high-pressure environment, and prioritize multiple tasks and deadlines
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Valid Driver License

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.

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