Associate Product Manager, Agent AI - (Logistics, Service)

Job Description

We are on the lookout for a highly motivated Associate Product Manager to join our Logistics Service team , where our mission is to increase loyalty through amazing service experiences. If you are a creative problem solver who is hungry for a new adventure, then an international workplace is waiting for you in the heart of Berlin!

In our Logistics Team , you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.

As an Associate Product Manager in our Service AI Agents Domain , you will support the development of high-impact AI Agents that shape the service experiences we offer to millions of customers, riders and vendors across Delivery Hero’s 70+ markets. You’ll work hands-on with our AI Agents daily - implementing new skills, understanding how to improve the quality of the experience and supporting with critical testing to enable the rapid scale up.

• AI Agent Lifecycle: Contribute to end-to-end development of AI Agent "skills." You’ll participate in pre-release QA, obsess over conversational quality, and identify enhancements to ensure a high-quality user experience.

• Insights & Optimization: Conduct research and data analysis to identify journey friction. You will translate these findings into actionable user stories while monitoring KPIs and designing A/B tests to improve automation and user retention.

• Data-driven decision making: Monitor & dive deep into our KPIs. Design and execute A/B tests on conversational flows that enable us to improve the performance.

• Global Localization: Serve as the bridge between global product goals and local brand needs, ensuring AI behaviors are culturally relevant and operationally feasible across different regions.

• Trust & Safety: Partner with engineering, data science and other cross-functional stakeholders to define and monitor AI guardrails, ensuring our agents handle sensitive edge cases with empathy, precision, and technical safety.

Qualifications

• 2+ years of experience in product management, preferably within AI, SaaS or e-commerce.

• Technical familiarity: understanding of how LLMs and Machine learning models work; experience with conversational UI/UX is a plus.

• Analytical Fluency: You don’t just pull data; you can translate SQL queries into actionable product insights and 'tell a story' with numbers to justify your roadmap priorities

• Ability to learn fast and work in a fast-paced, globally distributed environment with multiple stakeholders.

• A commitment to continuous improvements, a sense of ownership, comfort with context-switching and growth-oriented mindset.

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today! be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected].

Severely disabled applicants with equal qualifications will be given preferential consideration.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.