Account Manager - Wolt Drive

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Wolt Drive is Wolt's Delivery-as-a-Service solution, enabling merchants to offer fast and reliable deliveries for orders placed through their own channels (outside of the Wolt app).

We are building a business within the business and are looking for a highly driven and strategic professional to help scale this new vertical. We have big plans, so we need someone who takes full ownership in building strategic partnerships with our restaurant and retail partners. If you have a strong commercial acumen and a hands-on approach to growing both strategic and long tail accounts , this might be the perfect opportunity for you.

As an Account & Commercial Manager, Wolt Drive , you will scale Wolt Drive in Germany by driving adoption among new and existing partners while also translating partner needs into clear requirements and championing them across internal teams . This is a high-impact role , requiring a mix of strategic thinking, account management, and cross-functional project management to operationalize Wolt Drive. You will work closely with Product, Operations, Support, and Marketing , as well as our Restaurant and Retail teams , to drive alignment and execution.

This is a high-visibility role with direct impact on the growth and strategic direction of Wolt Drive in Germany. You will be working in a fast-paced, low-ego, and highly collaborative environment with significant autonomy.

What you'll be doing

• Own, scale, and manage key partnerships – Act as the trusted advisor to merchants, ensure a smooth onboarding, adoption, and long-term success with Wolt Drive.
• Lead complex negotiations and deal-making – Structure commercial agreements that create long-term value.
• Lead strategic projects and stakeholder management – Work cross-functionally to align Product, Sales, Operations, and other teams in scaling efficiently.
• Optimize processes for mass account management - Design and improve scalable account management processes, tooling, and playbooks to efficiently support a growing long-tail partner base.
• Build and improve internal enablement – Improve processes, materials, and best practices that allow other teams (e.g. Support, Account Management, Sales) to manage Wolt Drive at scale.
• Leverage data to drive decision-making – Develop insights, track key performance metrics, and make data-driven recommendations to accelerate growth.
• Collaborate with integrators and tech teams – Partner with key integration providers to expand Wolt Drive's reach and relevance.

Our humble expectations*

• Fluent/Native German and excellent English skills (written & spoken).
• >5yrs experience in account management, business development, consultative sales or strategic partnerships, ideally within marketplaces, eCommerce, last-mile logistics or SaaS.
• Track record in empathetically managing and influencing partners stakeholders across different teams, from C-level executives to internal commercial and operational teams.
• Strong strategic and analytical mindset – able to break down complex challenges, connect the dots, and execute on both short-term and long-term goals.
• Hands-on and entrepreneurial mindset – comfortable taking initiative, navigating ambiguity, and building things from scratch.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.