Senior Product Manager

We are looking for a Senior Product Manager at GLS/NXT to own and evolve the end-to-end digital experience for private consumers in the German market.

In this role, you will be responsible for identifying user needs, defining product strategy, and driving the development of digital solutions that improve the parcel journey for recipients and senders across Germany. You will work at the intersection of customer experience, operations, business, design, and technology, translating market needs, operational realities, and strategic priorities into impactful product outcomes.

You will take ownership of the German digital consumer product area, including discovery, prioritization, delivery support, stakeholder alignment, and performance monitoring. This includes improving existing experiences as well as identifying and shaping new opportunities across the parcel journey.

This role is ideal for someone who combines strategic thinking with hands-on product execution. You are deeply user-centric, comfortable navigating complexity, and able to connect customer problems, operational constraints, and business goals into clear product direction. You know how to work cross-functionally, make thoughtful trade-offs, and deliver meaningful improvements in a dynamic environment.

Tasks

• Own and drive the end-to-end digital consumer experience for the German market across relevant parcel journey touchpoints, ensuring a seamless, user-centric, and operationally viable experience
• Define and continuously evolve product strategy, priorities, and roadmap for your area based on user needs, business goals, market developments, and operational realities
• Identify customer pain points and growth opportunities through research, data, stakeholder feedback, and operational insights, and translate them into validated product initiatives
• Lead product discovery and delivery in close collaboration with engineering, design, operations, and business stakeholders, from concept and prioritization to rollout and optimization
• Own and continuously improve the end-to-end product development process, ensuring efficient, effective, and high-quality delivery in close collaboration with cross-functional teams
• Monitor product performance through KPIs, user feedback, and delivery outcomes, and drive continuous improvement based on measurable impact and learnings
• Communicate product direction, trade-offs, progress, and decisions clearly across teams and stakeholders, while contributing to strong product ways of working within GLS/NXT

Requirements

• 5+ years of experience in Product Management, in digital products, platforms, eCommerce, or other customer-facing environments
• Proven track record of owning product areas end-to-end, from discovery and strategy through delivery and optimization in cross-functional teams
• Strong ability to translate customer needs, business priorities, and operational complexity into clear product direction, actionable requirements, and effective prioritization decisions
• Experience working closely with engineering, design, and business stakeholders in agile product development environments
• Analytical and data-informed mindset, with experience using qualitative and quantitative insights to evaluate product performance and guide decisions
• Excellent communication and stakeholder management skills, with the ability to align diverse perspectives, navigate ambiguity, and drive topics forward with clarity and ownership
• Business-level proficiency in English, both written and spoken, and a valid working permit for Germany

Nice to have

• German language skills are highly valuable
• Experience working in international or multi-market environments

Even if you do not meet every single requirement, we encourage you to apply if you believe you are well-suited for the role and can contribute meaningfully to our team.

Benefits

• Dynamic workplace: A digital environment with international projects and space to learn and grow
• Flexible work conditions: Hybrid working mode with a tailored remote policy
• Focus on learning: A personal budget (1.000€) for learning and development initiatives
• Physical space for ideas: A great office space in Berlin Mitte with top-tier equipment
• Transparent and competitive compensation: A salary package that reflects your expertise and experience
• Active participation: A clear bonus system enabling participation in your and the team’s performance
• Engaging team culture: Monthly team cooking, regular events and offsites
• Vacation policy: 30 days of yearly holiday
• Reward system: Rewards for the recommendation of additional team members

GLS/NXT was founded with the mission to build the next generation of logistic experiences driven by technology - core, adjacent & beyond. More specifically, our sphere of interest is the Logistics and eCommerce sector. We are entrepreneurs and hence always start with the user's needs. We are located between Corporate and Startups and leverage the benefits from both (startup speed and corporate muscle). GLS/NXT inhabits different project teams, acting as startups with business responsibility and setting their own vision and mission. GLS/NXT is part of the GLS IT Services GmbH.

Commitment to Diversity

GLS/NXT is an equal opportunity employer, which means we do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees.