Senior User Researcher, Agents

Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.
About Superhuman

Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company's products include Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here.
The Opportunity

At Superhuman, we're on a mission to redefine how people communicate and get work done through trusted AI. To help us achieve our bold vision, we're seeking a UX researcher to join our high-impact UX and Marketing Research team. In this pivotal role, you will lead research for Superhuman's innovative Agents team, directly influencing the development and strategic direction of products that empower professionals and students to supercharge their productivity.

You'll collaborate with cross-functional teams-Product, Design, Data Science, and Marketing-to identify critical business questions, apply rigorous methodological approaches, and synthesize insights that inform strategic decisions. Using various techniques, you'll uncover actionable insights about current and potential Superhuman users. You will also foster a culture of human-centered, data-driven decision-making, helping to guide our evolution as a leader in AI-assisted communication.

In this role, you will:

• Work cross-functionally with data science, product management, product marketing, design, and engineering to identify research topics.
• Design and execute end-to-end custom primary research using a wide variety of methods.
• Lead exploratory and evaluative research to inform product simplification, scalability, and extensibility strategies across the Coda platform.
• Use research to lead vision and strategy discussions by analyzing, consolidating, or synthesizing what is known about user, product, service, or business needs.
• Act as a thought leader in the research domain, while advocating for the current or potential customers.
• Understand Superhuman's strategic business goals and user needs to actively contribute toward building a cohesive roadmap with your team.
• Partner with data science and our quantitative researcher to define and monitor key experience metrics, such as new feature adoption and user engagement with AI-enhanced workflows.
• Work quickly and communicate effectively with a fast-paced team focused on speed, rigor, and quality.
• Generate insights that both fuel ideation and evaluate potential solutions.
• Display the ability to work independently and autonomously.

Qualifications

• Has a bachelor's degree with 6+ years of relevant experience in user experience, applied research, and product research and development, Master's degree with 2+ years relevant experience, or a PhD with 1+ years of relevant experience.
• Has experience designing, moderating, and analyzing qualitative research.
• Has experience designing, launching, and analyzing rapid quantitative research.
• Has experience translating research findings into strategic narratives.
• Has experience understanding product experimentation results.
• Has experience mentoring and fostering a culture of growth and development within a research team.
• Has excellent communication skills, effectively articulating the rationale behind research direction and confidently presenting to diverse groups of stakeholders.
• Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.

Support for you, professionally and personally

• Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. We also support professional development and advancement with training, coaching, and regular feedback.
• A connected team: Superhuman builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Superhuman Circles, which promote connection among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs.
• Comprehensive benefits for candidates based in Germany: Superhuman offers all team members competitive pay along with a benefits package encompassing life care (including mental health care and risk benefits) and ample and defined time off. We also offer support to set up a home office, wellness and pet care stipends, learning and development opportunities, and more.
• Relocation Support: Superhuman provides comprehensive relocation support to make your move to Berlin seamless. Our package includes visa assistance, destination services to help you and your family settle in comfortably, and a relocation bonus to cover additional expenses, such as temporary housing.

We encourage you to apply

At Superhuman, we value our differences, and we encourage all to apply. Superhuman is an equal-opportunity company. We do not discriminate on the basis of race or ethnic origin, religion or belief, gender, disability, sexual identity, or age.
For more details about the personal data Superhuman collects during the recruitment process, for what purposes, and how you can address your rights, please see the Superhuman Data Privacy Notice for Candidates here.

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