Lead Quality Operational Analyst (m/f/d)

Join us to make education accessible for all!

Strengthen our Quality Operations Team in full-time (40 hrs./week) as Lead Quality Operations Analyst (m/f/d) .

This position is available as a full-time role at our IU office locations or remotely ( must reside in Germany or the UK ).

In this role, you’ll build and lead a new Quality Operations function from the ground up—owning defect reduction, operational resilience, and systemic quality improvements across our student-facing platforms. You’ll partner closely with senior leadership, engineering, and operations to challenge existing processes and redesign how quality is embedded at scale.

Your tasks

• Build and lead a new Quality Operations team, defining standards, methodologies, and ways of working
• Drive systematic defect reduction through deep audits of operational and technical processes
• Lead complex investigations into system defects, operational incidents, and process failures across platforms and integrations (including CARE/Simovative)
• Analyse complex data patterns and system behaviours to identify root causes and preventative actions
• Design and implement simplified, student-focused processes that reduce friction and operational risk
• Establish and own quality metrics, KPIs, monitoring, and alerting for critical operational flows
• Partner closely with Engineering, Product, and Operations to embed quality upstream in system and process design
• Challenge assumptions and legacy processes constructively, advocating for better outcomes at all levels of the organisation
• Present findings, risks, and recommendations clearly to senior leadership and cross-functional stakeholders
  
  

Your Profile

• Proven experience leading quality, operations, or process-improvement initiatives in complex, cross-functional environments
• Strong ownership mindset, comfortable operating autonomously on ambiguous, high-impact problems
• Deep understanding of the German education sector, including academic systems, regulations, and operational requirements
• Hands-on experience with the CARE (Simovative) platform, including configuration, data management, and integration challenges
• Strong analytical and problem-solving skills, including working with complex datasets and identifying systemic issues
• Experience with incident management, root-cause analysis, and risk mitigation methodologies
• Solid understanding of system integrations, APIs, and data flows, with the ability to dive into technical detail when needed
• Comfortable challenging existing approaches and influencing senior stakeholders with evidence-based recommendations
• Clear communicator, able to translate complex technical and operational topics for diverse audiences

We offer

• Be you at IU: We support and encourage you to achieve your personal and professional goals. After all, your satisfaction is an essential part of a positive and productive environment.
• Work where you want...: Digitalization is part of our DNA. Therefore, you can decide for yourself which place sparks the most productivity in you. Do you love working from home? No problem! Do you want to work abroad for a while? Our WorkFlex benefit makes it possible.
• ...and flexible in time: It's your job: We trust you and give you the greatest possible freedom to organize yourself.
• Use your own technology: You can freely choose your equipment. Everyone has their own preferences when it comes to hardware and IDE.
• Take your knowledge to a new level: Where, if not with us? Enjoy free access to all our e-learning platforms. In addition, we finance a complete technology degree of your choice.
• Make your journey sustainable: Whether it's a DeutschlandTicket subsidised to just €13.45, or a JobRad (bike leasing) offer, enjoy the freedom of mobility for both work and personal activities, while also making an eco-friendly choice.
• 33 days of relaxation: Breaks are important! In addition to 30 flexible vacation days per year, we also give you an extra day off on your birthday and free days on Christmas Eve and New Year's Eve.

This is a rare opportunity to build something new—with real authority and impact. You’ll have the mandate to challenge how things work today, the backing of senior leadership to drive change, and the freedom to design scalable quality systems that directly improve the student experience. If you’re energised by complex problems, systemic thinking, and building something that lasts, this role gives you leverage where it matters.

IU International University of Applied Science (IU) is Germany's largest university of applied science – and we are not just an excellent choice for studying, but also an outstanding Great Place to Work®! As an Edutech company, we rely on state-of-the-art technology and data-driven approaches. That's why AI-driven voice assistants and other GPT systems have long become part of our daily work routine, helping us to focus on exciting projects. Here at IU over 4,000 employees are dedicated to making a difference.

Sounds like the perfect job for you? Then apply now! If you have any further questions, please feel free to contact [email protected]

Please only apply via the application tool, no applications via email will be accepted.

Actions speak louder than words: We cherish our "Culture of Everyone" and would like to take this opportunity to empathize that we do not tolerate discrimination towards any race, gender, religion, age, sexual orientation or disability. We welcome you as you are and look forward to nurturing our diverse community at the IU!