Student Assistant - IT Administration (f/m/d)

Job description

The Student Assistant in IT Administration supports the smooth operation of Climate Analytics’ IT environment and ensures that staff have reliable access to the tools and systems they need to work efficiently. In close collaboration with our experienced IT Administrator and our external IT service provider, the working student contributes to day-to-day IT support, user onboarding and offboarding, and basic device setup and maintenance. Through this position, the student will gain hands-on experience in IT operations, user support, and system administration — contributing directly to the reliability, security, and efficiency of the Climate Analytics’ IT infrastructure. In addition, you will support IT projects (with supervision), such as documentation and process improvement initiatives - an opportunity to learn new tools and best practices and get hands-on experience in IT operations and user support.

• Assist in managing incoming IT support tickets, helping to diagnose and resolve basic software, hardware, and access issues.
• Provide friendly, timely, and solution-oriented support to employees across all departments.

• Prepare, configure, and update laptops (primarily macOS, some Windows) for new and existing employees.
• Support regular device maintenance tasks such as system updates, security checks, and troubleshooting.
• Help maintain an accurate inventory of devices and peripherals.

• Support the IT Administration Officer and external IT service provider in monitoring internal servers and hosted tools.
• Perform basic maintenance tasks, such as restarting services or checking system status, under guidance.
• Help ensure regular backups and data integrity checks are completed.

• Contribute to documenting IT procedures, configurations, and troubleshooting guides.
• Help identify opportunities to streamline IT workflows or improve user documentation.
• Assist in maintaining records related to software licenses and system configurations.

• Follow IT security guidelines and support implementation of best practices (e.g., password policies, device encryption, access control).

Your profile

Essential Criteria

Education and Experience

• IT administration / user support: prior hands-on experience
• Fluency in English
• Currently enrolled in an IT admin/support related university program with min. 6+ months (ideally 12+ months) of enrollment left
• Residing in the Berlin area

• macOS experience, ideally in a work context
• Scripting experience, at least basic (needed for our servers)

• Python skills (for scripts, server communication, applications)
• Basic experience with Windows
• Basic experience with Linux based systems, ideally in a work context (for servers)
• Basic understanding of network or server administration concepts (e.g., FTP, SSH, SSL).
• Some experience with cloud-based systems or IT ticketing tools.

• Good communication skills and a proactive, solution-oriented mindset.
• Ability to work independently on assigned tasks and manage priorities.

Our offer

• A job with purpose. With us you will work in a team of highly engaged people and with your skills you can make a positive contribution to our work in the field of climate change.
• You will get to know the entire organization and be more than just a cog in the wheel
• We are working in a positive and inspiring working atmosphere with an international team. Our Berlin office is located near Moritzplatz in the heart of the lively Kreuzberg, surrounded by a dynamic startup scene
• Flexible work environment
• Deutschlandticket Job or Semesterticket fully paid for
• German language classes fully paid for, discounted bicycle leasing and various other benefits

• Application Deadline: until filled
• Start Date: As soon as possible
• Terms: We are looking for a long-term collaboration. Currently we can offer a fixed term contract for 12 months with the perspective of extension based on performance and funding.
• Renumeration: Level 1 Step 1 on our Renumeration scale (EUR 1,420 gross monthly, based on a 20-hour work week)
• Vacation: 29 days paid annual leave for each year worked (pro rata)

About us

Climate Analytics is a global climate science and policy institute established in 2008 that delivers cutting-edge science, analysis and support to accelerate climate action and keep global warming below 1.5°C. Our international team is composed of roughly 140 staff. Half are based at our headquarters in Berlin, Germany, and the remainder work out of our five regional offices in Africa, Australia & Pacific, the Caribbean, South Asia and North America.