Customer Support Working Student

Location: Remote-first (Berlin HQ) Start Date: May1st Team: Customer Support Company: bookingkit GmbH

About Us

At bookingkit, Europe's leading booking and reservation software for tours and activities, big changes are on the horizon. Our goal by 2030 is to create an AI-powered Success Platform enabling Attractions like museums, sights, and theme parks to grow ticket sales and simplify ticket operations. And that's where you come in: We are looking for you as a Customer Support Working Student (m/f/d) to drive us forward on this exciting journey. This is a part-time (20h/week) position.

Hybrid or remote, the work setup choice is yours.

What You'll Own

• Be a Product expert: Develop deep expertise in our product to troubleshoot issues and provide clear, actionable guidance to customers.

• Customer Advocacy: Manage and resolve customer inquiries across chat and email, ensuring delivery of consistent and high-quality support.

• Process Excellence: Learn and apply our internal playbooks to maintain high-quality support standards while suggesting ways we can do things better or can be AI-automated.

• Operational Projects: Support small projects aimed at improving our support docs or internal workflows.

• Collaborative Communication: Work closely with the bookingkit teams to relay customer feedback and help bridge the gap between user needs and business goals.

You Bring

• Enrolled Student: You are currently pursuing a degree in Business, Tech, Communications, or a related field (with at least 1 year of study remaining).

• Communication Skills: You have a knack for explaining complex things simply. You’re comfortable on chat and email, and wouldn't mind jumping on a quick video call to help a customer.

• Tech Savvy: You pick up new software quickly and are genuinely curious about how technical products work under the hood.

• Organized Mindset: You can juggle your studies with work tasks, showing an ability to prioritize and follow through on small projects or assignments.

• Problem-Solving DNA: You don’t just see a bug; you want to know why it happened. You are objective, detail-oriented, and calm under pressure.

• Language Skills: To support our customers, we are looking for a combination of: either English and Italian, or English and German. French is a plus.

Why bookingkit

Based on feedback from our team, here are some of the reasons you'll thrive with us:

• Transparent Compensation: We offer a competitive and clear compensation model to reward your success and contributions.

• Strong Team Spirit: Be part of a multinational and multicultural team. We foster a collaborative environment with team events and transparency from our approachable C-Level leadership.

• An Exciting & Diverse Market: You will be working with the "fun industry," solving interesting challenges for a wide variety of unique businesses.

• Commitment to Growth: We are actively investing in the development of our software and are focused on creating more transparent career paths and options for our team.

• Remote-first: Work from anywhere in Europe or from our modern Berlin HQ.

Perks and Benefits

• Remote Work: Enjoy a 100% remote work setup, with the option to join colleagues in our Berlin office. Our Mobile Work Abroad policy also allows you to work from almost anywhere in the world for up to 5 months in the year.

• 28 Vacation Days + Tenure: Start with 28 vacation days per year, and earn an extra vacation day each year on your anniversary date (up to a maximum of 31 days).

• Public Transportation Subsidy: We cover more than 50% of your public
  transportation costs in Germany.

• Gym Subsidy: Get subsidized memberships for Urban Sports Club (more than 40%) and Wellhub (100%!) in Germany.

• Annual Private Travel Subsidy: Receive up to €156 annually for private travel.

• Corporate Discounts: Enjoy discounts through partnerships with companies like
  GetYourGuide.

• Flat Communication: Join a culture that values open communication and
  accessibility between teams and leads.

• Team Events: Enjoy regular BBQs in Berlin, summer and winter events, and reunions with former employees.

• Airport/Train Office Day: Work during travel even if you’re unable to take calls.

• Extra Charity Day: Take an extra day of leave in the year for charity work.

• Child Sick Days: Receive 10 days of paid leave for child sickness.

Our Vision & Mission

Our future is clearly defined:

• Our vision is to create a world where our technology makes booking and marketing experiences a breeze.

• Our mission is to develop bookingkit into the ultimate integrated booking technology for professional European attractions.

Ready to be part of this exciting journey and make an impact? Apply now and learn more about us and this opportunity in a 30-minute videocall with our recruiter, Amanda!