Partner Support Associate (m/f/x)
Your mission
As a Partner Support Associate (m/f/x) , you will play a key role in enabling and supporting our partner network, including resellers, installation partners, and technical partners. You will be responsible for providing exceptional support, building sustainable relationships, and ensuring our partners can successfully implement and leverage our SaaS solutions. This role requires strong experience in partner or customer support, technical acumen in SaaS environments, and excellent communication skills to foster long-term partner satisfaction.
Core responsibilities :Partner Relationship Management: Act as the primary point of contact for resellers, installation partners, and technical partners, ensuring long-term satisfaction and strong collaboration
Technical Support & Guidance: Support partners with the implementation and usage of SaaS products, troubleshoot technical issues, and provide best practice recommendations
Cross-Functional Coordination: Collaborate closely with internal teams such as Product, Development, Sales, and IT to handle partner requests efficiently and manage escalations
Partner Training & Enablement: Develop and deliver onboarding sessions, webinars, and training programs to equip partners with the knowledge to maximise solution adoption
Documentation: Create and maintain partner guides, FAQs, knowledge base articles, and support documentation
Problem-Solving: Identify risks and potential issues in the partner ecosystem early and develop strategies for effective resolution
Feedback Loop: Gather partner insights, feature requests, and market feedback to provide valuable input to the product team
Continuous Improvement: Regularly review and optimise partner support and enablement processes to increase efficiency and overall partner experience
Your profile
Qualifications :
Experience: Minimum 3+ years in partner support, customer support, or customer success, preferably in SaaS or IT environments.
Technical Skills: Strong understanding of SaaS technologies, APIs, and cloud infrastructures; familiarity with IT systems and networks is a plus.
Communication: Excellent verbal and written communication skills in German and English, with the ability to explain complex topics clearly.
Problem-Solving: Analytical and structured mindset with a proactive approach to identifying and resolving challenges.
Partner Orientation: Proven ability to manage and exceed partner expectations with a focus on relationship-building and service quality.
Organization & Time Management: Ability to handle multiple projects, tasks, and stakeholders simultaneously.
Collaboration: Strong experience working cross-functionally with sales, product, and technical teams.
Perks & Benefits
What you can expect from us:
- A recipe for success: We turned 11 years old this year and are known as specialists in the gastronomy/delivery industry. With SIDES, you represent a leading player in this field.
- Add ownership: We offer you the opportunity to shape your talent and ideas. You have freedom and responsibility in your daily work within your team.
- High-quality work equipment: You will receive top-notch equipment to successfully perform your work. In the office, you will find modern devices and ample space for pleasant interactions with the SIDES team.
- Hungry for growth: Personal growth and continuous learning are our top priorities. We conduct regular feedback cycles and offer you opportunities to attend seminars, workshops, and conferences.
- Baking a positive workplace: You can expect a fantastic, perfectly connected office in the heart of Berlin (Schöneberg).
- Perks:
- Company discounts (CorporateBenefits), access to various employee discounts
- Discount on a gym membership
- E-learning opportunities
- Mental health app setup: InstaHelp
- Snacks and drinks in the office
- Baking a positive workplace: You can expect a fantastic, perfectly connected office in the heart of Berlin (Schöneberg).
About us
At SIDES, we are transforming the gastronomic delivery industry with our cutting-edge, cloud-based software. Our innovative, modular system is designed to meet the unique needs of each business, providing flexibility and scalability. With modules such as POS systems, webshops, apps, call centers, merchandise management, and vehicle and fleet management, we empower our clients to excel.
Join SIDES and be part of a dynamic team dedicated to driving success in the delivery service industry through technology and innovation. Experience the future with us and make a real impact.
Empfohlene Jobs
Maschinenführer (m/w/d/) - Chemieproduktion
Für einen unserer Großkunden suchen wir aktuell einen Maschinen- und [Anlagenführer] (m/w/d). Bewerben Sie sich am besten noch heute telefonisch bei Frau Kraft unter +49 30 2360420 oder per Email …
Social Media und Community Manager (w/m/d) in Vollzeit
Stellenausschreibung Wer wir sind JOHN REED ist eine von 17 Marken der RSG Group, die mit 6,4 Millionen Kunden in Studios und digitalen Angeboten die weltweite Nr. 1 im Bereich Fitness ist. Die…
Industriekaufmann (m/w/d) ab sofort
+++ DIREKTVERMITTLUNG in Festanstellung (keine Zeitarbeit) / Vermittlungsgutscheine (AVGS) werden akzeptiert - KOSTENPFLICHTIG +++ Bei Fragen einfach unverbindlich anrufen: 03048479484 oder einen R…
Senior Content Engineer IT-Security (m/w/d)
Über uns operational services (OS) ist einer der führenden ICT Service Provider im deutschen Markt und gilt als Backbone der Digitalisierung des Mittelstands. Sie ist die federführende, agile Einh…
Key Account Manager Europe Opto-Elektronik Medicine (m/w/d)
Vertriebsexpertise mit Hightech-Produkten im Bereich Medizin Verantwortungsvolle Rolle mit strategischem Gestaltungsspielraum FIRMENPROFIL: Unser Klient ist ein führender Anbieter hochkomp…
Client Advisor and Sales Support
Bulgari seeks a Client Advisor and Sales Support for its Berlin location. The role involves managing sales, maintaining customer relationships, and supporting store operations. Candidates should have …
Syndikusanwalt (m/w/d) in Berlin
S-Kreditpartner – unser Name ist unser Versprechen. Er zeigt unsere Zugehörigkeit zur Sparkassen-Familie. Als spezialisierter Motor der Innovation bündeln wir unsere Expertise in der Auto- und Konsum…
Haustechniker/in HLS-Technik - 17,12 € m/w/d
Wir, PerZukunft - Ihre private Arbeitsvermittlung GmbH & Co. KG, suchen im Auftrag unseres Kunden nach einem Haustechniker (m/w/d) für die Zuständigkeit in der Gas- und Wasserinstallation. Die Anstel…
Fahrkartenkontrolleur m/w/d Teilzeit
Wir, PerZukunft, suchen für unseren Kunden einen Fahrkartenkontrolleur m/w/d zur sofortigen Anstellung in Teilzeit. + Vergütung: 12,82 Euro die Stunde + Arbeitsort: (Berlin) Kreuzberg Bewerben Sie…
Product Owner, Credit Cards Acceptance
Xsolla is a global video game commerce company that provides developers, publishers, and players with a robust suite of tools and services to simplify global distribution, marketing, and monetization…