VP, Customer Experience Solutions

Join us!

If you share our values, and are eager to learn and grow as well as teach us a thing or two while doing it, you’ll fit right in. Read more about the role and apply.

About the role

The VP, Customer Experience Solutions leads Futurice Germany’s customer experience service line in the region, with a focus on creating AI-native, data-driven digital products and services. This role helps organizations design experiences that are not only usable and beautiful, but adaptive, personalized, and continuously improving through data and AI. The role sits at the intersection of customer insight, design, data, and technology.

Key Responsibilities

Service Line Leadership

• Shape and evolve services around customer experience strategy, AI-native digital products, service design, and intelligent interfaces.

• Define how data, AI, and personalization are embedded into experience design, not added as afterthoughts.

• Ensure a strong point of view on hyper-personalization, experimentation, and experience optimization at scale.

• Align regional offerings with group-level experience, data, and AI capabilities.

Client Impact and Delivery

• Lead customer experience engagements that combine qualitative insight with data-driven understanding of user behaviour.

• Help clients design and build digital products and services that leverage AI for personalization, recommendation, and adaptive journeys.

• Translate customer and business needs into scalable experience architectures, design systems, and product roadmaps.

• Balance innovation with responsibility, ensuring ethical and inclusive use of data and AI in customer experiences.

Leadership and Collaboration

• Lead multidisciplinary teams across design, product, data, and engineering.

• Work closely with domain and account teams to embed CX and product thinking into broader transformation and platform initiatives.

• Foster tight collaboration between designers, data specialists, and technologists.

Thought Leadership and Growth

• Champion Futurice’s perspective on AI-enabled customer experience and digital products.

• Support sales and client growth by articulating the value of experience-led, AI-driven differentiation.

• Contribute to external thought leadership through talks, writing, and community engagement.

Desired Background and Skills

• Strong leadership background in customer experience, digital product, or service design within complex organizations or consulting environments.

• Proven experience leading end-to-end digital products or services, from discovery and concept through delivery, launch, and continuous improvement.

• Solid understanding of how data and AI shape modern customer experiences, including personalization, recommendation systems, experimentation, and adaptive interfaces.

• Experience working with cross-functional teams that combine design, product management, data, and engineering.

• Familiarity with modern digital product architectures, design systems, and platforms that support scalable and consistent experiences.

• Understanding of responsible and ethical use of data and AI in customer-facing products, including privacy, transparency, and inclusion considerations.

• Strong client advisory skills, with the ability to engage senior stakeholders and frame experience investments in business terms.

• Ability to balance creative ambition with delivery realities, making thoughtful trade-offs when needed.

• Excellent communication and storytelling skills, able to articulate complex experience, data, and AI concepts in clear, human language.

• Curiosity and learning mindset, with an interest in emerging experience paradigms, AI-native products, and new interaction models.

Futurice offers you

• Global Impact – Work with a leading digital consultancy that drives innovation in various industries across Europe

• Growth & Development – Take ownership of a key role in a fast-growing and agile organization.

• Culture & Collaboration – Join a team built on trust, transparency, and continuous improvement.

• Strategic Influence – Shape sales and business development strategy with high autonomy.

• A benefit package including Sports sponsorship, health and mobility benefits. Choose your laptop from a diverse list and use your company phone for private purpose s.

Compensation

Our salary model is designed to offer a range of levels based on three factors: skills, responsibilities, and impact. We are dedicated to fostering an inclusive and supportive work environment where every employee has the opportunity to thrive, advance their career, and become better versions of themselves.

We will discuss the salary range for this position as well as our complete compensation package during the initial interview round. We offer a fixed salary with the possibility of performance-based bonuses and additional benefits.

Next steps

If this sounds like the opportunity you’re looking for, please submit your application.

Our form is simple: share your contact details and upload your attachments. We’d love to see your CV and a few lines about yourself and why you want to join Futurice. You can also include links to your LinkedIn, GitHub, or portfolio or any other materials you find relevant.

After we receive your application, we’ll be in touch. If you move forward, the process includes two Interviews to get to know each other and talk about the role, your experiences, and expectations. Lastly, you will have to prepare a case presentation. Reference calls are also a standard part of our recruitment process.

What it’s like to work here

Ever since Futurice was founded, we’ve focused on creating a workplace people genuinely enjoy, Mondays included. As a community, we’ve built and continue to shape a healthy, welcoming culture where you’re met with trust and kindness, and where your well-being is valued every bit as much as the great work you do. The atmosphere is open, warm, and buzzing with ideas and good conversations. You’ll quickly make friends, and grabbing a coffee or spending time together after work happens naturally.

And because our culture is shaped by all of us, every day, you’ll have the freedom to influence how we work, connect, and evolve as a community. Each of our offices also brings its own character to the mix.

At Futurice, new joiners aren’t expected to fit into a mold. Come as you are, whatever your background. We believe in the power of different perspectives, and diversity is a key part of our success. You can read more about our DE&I commitment here .