Enterprise Franchise Account Manager, Uber Eats (m/f/d)

About the Role

As an Enterprise Franchisee Account Manager at Uber Eats, you will be responsible for a portfolio of franchised restaurants across Germany. Your mission: build strong relationships with each partner, support them in reaching their goals, and identify concrete levers to grow their business on the platform. You will serve as the main point of contact for your accounts: monitoring performance, providing tailored recommendations, implementing Uber Eats solutions aligned with their business needs, and coordinating with internal teams (Operations, Marketing, Product) to move initiatives forward. The goal: create value on both sides, for our partners and for the platform, by combining a deep understanding of the field with business insight.

You will:

Client Success and Retention

• Serve as the primary point of contact for assigned client accounts, fostering strong relationships and ensuring high levels of customer satisfaction.
• Conduct regular account reviews to assess client needs, usage patterns, and potential growth opportunities.
• Mitigate churn risks and improve upsell or cross-sell chances. On larger accounts, works with CSM and AC roles to coordinate a holistic approach to customer health. On smaller accounts, takes direct ownership of monitoring and improving customer health metrics (e.g. improving defect rate, order reject rate, time open for orders on platform : business open hours ratio, monitoring efficiency of ad spend, etc.)
• Resolve conflicts and advise clients on ways to optimize their use of our products or services.

Sales Strategy and Execution

• Develop strategic account plans to maximize revenue potential. Meet or exceed sales targets.
• Collaborate with sales, marketing, and product teams to execute targeted upsell and cross-sell campaigns.
• Analyze sales KPIs, trends, and growth opportunities to provide actionable recommendations for team improvements

Identify when Specialist support is needed in an expansion opportunity and proactively engage the appropriate Specialist point of contact (e.g. Ads Specialist Sales, Solutions Architect, etc.)

About you:

• Minimum of 3 years of full-time experience, ideally in a fast-paced client-facing role, preferably in the food delivery or technology sectors.
• Excellent communication skills in English and German.
• Experience handling enterprise partnerships
• Ability to flex your analytical skills and use data to influence decision-makers and quantify opportunities
• Speed, resourcefulness, and go-getter mentality. You are comfortable working in a fast-paced environment and navigating ambiguity
• Ability to handle the big picture and the tiny details. You are organized, timely, and ensure nothing gets missed; you are also attuned to strategy and consistently come up with new ways to create or contribute to our partnerships
• Coachability, interest in implementing feedback, and dedication to the improvement of your craft and our team's development
• You’re the kind of person who calls their Grandma on her birthday

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected] .