Engineering Manager (Operations & Communications Platform)

About the Platform Team:

As an Engineering Manager, you will play a key role in shaping the future of our Operations and Communications Platform squads within the Platform Tribe. You'll provide engineering leadership and, when needed, hands-on technical contributions to strengthen our CRM infrastructure. This role is based in our Berlin office.

Your mission will be to empower developers to work more productively and efficiently by setting clear engineering baselines, championing best practices, and driving the adoption of AI tools that enhance software development.

• Operations Platform: You will lead the evolution of our new backoffice system, Hive, extending its functionality to help internal users and diverse personas (such as Support and Onboarding agents) become more effective. This includes piloting and scaling AI assistants, developing dynamic UIs, and building smarter search capabilities that improve day-to-day efficiency.

• Communications Platform: You will focus on strengthening our communications infrastructure by reducing single-vendor dependencies, scaling our APIs, unlocking new rich communication channels (e.g., RCS), while also ensuring reliability, preventing incidents, and reinforcing safeguards against attacks and fraud attempts across our customer-facing channels. Additionally, you will drive the development of a Recommendations Engine that powers cross- and upselling promotions across multiple channels, with a focus on inside and field sales.

This is a unique opportunity to make a strategic and technical impact, enabling both our internal teams and customer-facing channels to operate at scale with greater intelligence and efficiency.

What you'll do:

• Lead the Operations Platform and Communications Platform squads, driving strategy, execution, and team development.
• Build human-centered AI solutions that empower software engineers and internal back-office users by reducing complexity, improving efficiency, and enhancing user experience.
• Collaborate with engineering teams across SumUp to design and integrate internal admin APIs that automate processes and streamline workflows.
• Partner with the Data Platform teams to create a scalable and reliable data architecture that supports all operational data needs.
• Oversee the development of dynamic, persona-driven user interfaces for internal tooling, ensuring intuitive and effective experiences for diverse stakeholder groups.
• Drive adoption of platform solutions across SumUp engineering, setting baselines and promoting best practices to ensure consistency, reliability, and efficiency.
• Champion the adoption of AI tools in software development, fostering innovation and productivity within engineering teams.
• Create an environment where teams feel empowered, supported, and aligned with SumUp's mission.

You'll be great for this role if you have:

• 6+ years of software engineering experience, including at least 2 years of hands-on technical leadership and experience leading cross-functional teams
• Experience in system and API design, particularly within microservice architectures, preferably in Go programming
• Experience leveraging AI to empower developers and internal users, with the ability to make pragmatic build vs. buy decisions and manage vendor relationships effectively
• Strong expertise in working with large-scale backend systems, distributed systems, and message-based communication between services
• Proficiency in deploying applications to Kubernetes or equivalent cloud-based solutions
• Excellent communication skills, able to explain complex technical concepts to both technical and non-technical audiences
• A founder's mentality: motivated, proactive, and driven to innovate and push boundaries
• A growth mindset: humble, curious, open to feedback, and eager to learn continuously

Why you should join SumUp:

🌍 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup

🧑‍🔬 We take learning and experimentation seriously with Hack Days every second Friday, and entire global Hack Weeks .

🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

📚 A dedicated annual L&D budget of €2,000 for attending conferences and/or advancing your career through further education

🚀 Enrolment onto our VSOP program: You will own a stake in SumUp's future success

💶 A corporate pension scheme where we match up to 20% of your contributions

🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp

🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team

🚵🏾‍♂️ Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, relocation assistance, subsidised office lunches

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by Company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

About us:

Be empowered to do more that matters.

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 36 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited.

Explore career opportunities with us and join a team driven by collaboration, innovation, and a shared vision of creating a world where everyone can build a thriving business. Discover more about our vibrant and inclusive work culture and how we work on our careers website , and follow our journey on LinkedIn and Instagram .

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.