customer support specialist

Your tasks

Your mission

As a customer support specialist at Ableton, you'll be part of a diverse, international team that includes many musicians and experienced Live users. Your mission is to uphold Ableton's reputation for attentive, customer-focused support.

Your responsibilities

• Deliver technical support to users via email
• Assist customers with sales and account-related inquiries through email
• Work closely with various teams across Ableton to resolve issues and improve workflows
• Contribute to team meetings and participate in dedicated workgroups

Your profile

Success in this role requires strong self-motivation, the ability to view challenges from the customer's perspective, and a genuine interest in enhancing the overall Ableton user experience.

We're seeking a new team member with solid knowledge of Ableton Live and a passion for music technology. You should have prior customer service experience and excellent verbal and written communication skills in English, as well as proficiency in either French, Spanish, or German.

• You bring a solid understanding of Ableton Live and feel at home working with audio hardware, software, and troubleshooting on macOS and/or Windows.
• You have a background in customer service and are comfortable working with customer support platforms.
• Your written and spoken communication skills are excellent in English and in either French, Spanish, or German (approx. C1 level).
• You approach challenges with a service-oriented mindset and naturally consider situations from the customer's point of view.
• You thrive in collaborative environments while maintaining an independent, proactive, and solution-focused working style.
• You have the ability to work efficiently - especially during periods of high demand

We offer

Department: Support
Office: Ableton AG / Germany
Schedule: Full-time

This is a full-time, 12 month contracted position. We offer the option to alternate flexibly between remote work and time on-site in our Berlin office.

• CV (without a picture)

Here at Ableton, we come from a wide range of cultural and professional backgrounds. What connects us is the shared belief that each of us has the skills and knowledge to contribute to the future of music culture.

We're dedicated to what we do, and equally so about improving who we are. We work hard to foster an environment in which people can develop both personally and professionally. We believe that teams work best when they include a range of skills and experiences. That's why we're committed to becoming a truly inclusive workplace, providing equal opportunity in both our recruitment process and in the subsequent growth of an employee. Working here, you'll have the opportunity to engage in mentoring, soft skills training and coaching. We care deeply about the balance between work and life, and support this with benefits surrounding health and fitness, mobility, working hour flexibility, the provision of ergonomic work equipment, as well as inspiration and tools for music-makers.