Project Manager Delivery Assurance for SAP and ServiceNow (fmd)

Project Manager / Delivery Assurance for SAP and ServiceNow (f/m/d)

Full time

Empowering You to feel our passion for technology

As NTT DATA Business Solutions we are more than just a company. We are a team of passionate people who drive innovation from advisory and implementation to managed services and beyond. With SAP at our core and a powerful ecosystem of partners we continuously improve solutions and technology to make them work for companies and for their people.

Our success is based on TOGETHERNESS INNOVATION TRUST and SUSTAINABILITY this is the heart of our corporate culture.

As part of the global NTT DATA Group one of the top IT service providers worldwide we stand for our open and sustainable acting. More than 16700 employees from more than 90 nations in over 30 countries show that diversity is integral to our DNA and that we live tolerance and respect every day.

People are the key to our success. We believe that every individual can make an important contribution and are therefore constantly on the lookout for talented people who can actively strengthen our team.

ARE YOU READY TO BREAK NEW GROUND

Location: Europe (within one of our locations)

What makes us special:

We have a holistic view of the individual needs of our employees. you can find a detailed overview of our wide variety of benefits during different life phases.

Flexible working hours and locations : workation mobile working part-time models sabbaticals etc.

Your further development by plan: topic-specific induction targeted career development based on career models programs and your own academy

Family first: e.g. daycare allowance paid maternity leave and paternity network

SAP Platinum Partnership : strong SAP partnership large knowledge network and SAP Learning Hub and certification opportunities.

We take care : e.g. 25% subsidy for company pension plan company health management and cooperation with fitness providers

We help you get from A to B: company car (depending on your role) discount on public transport and bicycle leasing via JobRad.

Do you love challenges

As Project Manager in the field of Delivery Assurance for SAP and ServiceNow Project and Managed Services you will be responsible for:

Collaborating with NTT DATA regions to conduct risk and quality assessments for new and existing large customer engagements ensuring SAP and ServiceNow-specific risks are addressed.

Providing feedback on the Deal Governance process to ensure that new projects and services meet agreed standards and quality expectations.

Supporting Red/Amber projects by developing and executing Back to Green action plans including internal management reporting.

Managing customer escalations: working withregions to define the correct escalation path supporting de-escalation managers addressing root causes and restoring customer confidence.

Defining together with the regions the necessary quality checks for SAP and ServiceNow services to ensure quality speed and profitability

Convince us with your potential!

Your 10 years of work experience in Delivery Assurance Project and / or Services Management proves your:

Bachelors degree in IT Computer Science or a related field

Expertise in SAP and ServiceNow within complex enterprise environments

Proven delivery assurance skills supported by certification (e.g. Six Sigma)

Strong project/service management and leadership abilities

Solid analytical and problem-solving skills with a data-driven approach

Excellent communication and collaboration with technical and business stakeholders

Commitment to continuous improvement attention to detail and adaptability under pressure

Knowledge of IT standards and regulations (ISO 9001 CMMI GDPR)

Do you have questions

We look forward to receiving your complete application documents stating your earliest start date.

Josephine Krueger

Tel.: 49

E-Mail:

Do you have questions about diversity equity and inclusion at NTT DATA Business Solutions You can find more information here.

Feel free to contact our colleagues at

We transform. SAP solutions into Value

Required Experience:

IC