Head of Account Management | Crypto Casino | Berlin

We’re reimagining the crypto gaming experience—fast, bold, and built around our players. We’re on the hunt for a superstar Head of Account Management  to nurture and grow relationships with our most valued players. If you love delivering top-tier service, building trust, and creating memorable moments for VIPs, this role is made for you.

🎯 What You’ll Be Doing:

• Build, manage, and grow relationships with high-value players
• Act as the main point of contact for VIPs—resolving issues, answering questions, and providing premium support
• Collaborate with marketing, support, and product teams to ensure seamless experiences
• Design and deliver personalised promotions, rewards, and events to boost loyalty
• Monitor VIP player activity to uncover trends, opportunities, and areas for engagement
• Analyse feedback and behaviour to help shape our player-first strategy
• Stay ahead of industry trends to keep our VIP offering fresh, relevant, and competitive

✅ What You Bring:

• Experience in VIP or Key Account Management—ideally within online gaming, crypto casinos, or high-touch customer environments
• A strong understanding of what high-value players want—and how to deliver it
• Excellent communication and relationship-building skills
• Data-driven thinking with a knack for spotting patterns and acting on insights
• A self-starter mindset—you're independent, but love working with a team
• Bonus: Experience in crypto or iGaming is great—but we also welcome candidates with a genuine passion for sports, online casinos, or entertainment-driven products

✅ Why Work With us?

• Flexible hours & competitive salaries
• Located at the famous Kurfürstendamm, our office boasts a private rooftop terrace with stunning views of Berlin.
• Healthcare
• Pension
• Top performance comes from a healthy mind and body—enjoy our complimentary gym pass.
• High-impact work that reaches thousands of players
• A creative team that values bold ideas and real ownership

Apply now and help us deliver world-class service to the players who matter most.

*** Applicants must be based based in Berlin ***