Customer Experience Specialist (all genders) at AI Audit-Tech Startup

You’re curious about cutting-edge AI and know how auditors really work? Then this might be your next step.
We are dnl – an AI audit-tech startup building intelligent software for leading audit firms. Our solutions help auditors work through documents faster, more accurately, and with less manual effort.

We’re looking for a Customer Experience Specialist to help us deliver first-class experiences to our clients. This role is ideal for someone who’s tech-savvy , enthusiastic about innovation , and brings first-hand experience from the audit industry – someone who enjoys turning technology into real customer impact and shaping how auditors work with our product every day.

Key responsibilities

• Act as the trusted voice of our customers internally, ensuring their needs are understood and prioritised.
• Be the first point of contact for incoming customer requests – from initial inquiry to resolution.
• Leverage on your audit experience by reproducing customer cases before handing them over to our development team.
• Communicate with users in a clear, structured, and proactive way.
• Document solutions, write handbook articles, and contribute to release notes .
• Collaborate closely with Product, Engineering , and Sales to improve the product and processes.
• Help scale workflows and knowledge bases as our customer base grows.

What you bring

• 1-2 years of experience in financial audit or a related field – you know the workflows and pain points of our customers and speak their language.
• Strong technical affinity and curiosity for how complex software works.
• Excellent communication skills in German and English (C1+) .
• A structured, hands-on approach to solving problems .
• Strong project management skills – you’re always on top of things, have a high sense of urgency and know how to prioritise effectively.
• Ownership and startup compatibility – you actively shape things rather than just execute, and you thrive in a dynamic, fast-moving environment.

What we offer

• Competitive compensation package
• A monthly voucher worth 50€, usable at over 50 popular stores—covering everything from groceries to lifestyle
• Free lunch whenever you work from the office
• Regular trips to Berlin for on-site teamwork when working remotely
• Online and offline team events
• Ownership from day one, flat hierarchies , short decision paths
• Flexible working hours
• A collaborative, international, ambitious, and supportive team

Join our team and help us create an outstanding experience for audit professionals worldwide – with an AI product that truly changes the way they work.