Implementation Manager (Operations)

NORNORM is a fast-growing circular scale-up redefining the workspace industry through a circular subscription model that’s better for people, businesses, and the planet. At NORNORM, we’re not just implementing new products - we’re also recirculating them. That means our operations don’t stop after delivery: we manage the full lifecycle, bringing products back, refurbishing or reallocating them, and sending them to the next customer. .

This makes the Implementation Partner role truly unique compared to most B2B companies

The Role As our new Implementation Manager (Operations) , you will join our German team based in Berlin and take end-to-end ownership of customer implementations across the DACH region. You will plan, coordinate, and deliver installation projects in close collaboration with internal teams and external installation partners.

This is a hands-on, execution-focused role combining project and operations management with on-site leadership. You will act as the operational lead, make timely decisions under pressure, and ensure projects are delivered on time, within scope, and to NORNORM’s quality standards. You will also be a part of the global implementation group, sharing and building best practices.

Your responsibilities

• On-site execution & leadership (1–2 days per week): Lead on-site delivery with installation partners and internal teams. Ensure quality and safety standards, provide clear direction where adjustments are required, and make timely decisions to keep projects on track.

• Project planning & delivery : Plan and manage end-to-end installation projects, including timelines, resources, and coordination across internal teams and external partners.

• Stakeholder coordination & communication : Act as the main point of contact for installation partners and internal stakeholders, ensuring clear communication, alignment, and effective issue resolution.

• Quality, risk & issue management : Ensure installations meet agreed specifications and quality standards, identify risks early, and find solutions when a problem occurs.

• Performance tracking & improvement : Track key KPIs related to delivery, cost, and customer satisfaction, and use insights to improve processes and partner performance.

Skills & experience

• Solid experience in project or operations management within an execution-heavy environment involving physical goods and on-site delivery (e.g. installation, logistics, warehousing, or similar).

• Proven experience managing complex projects with multiple stakeholders.

• Strong technical and hands-on understanding of installations or craftsmanship, enabling you to assess quality, challenge solutions, and guide on-site teams.

• German (native level) and fluent English.

Personal traits

• Practical and solution-focused, with a strong operational mindset

• Action-oriented, making decisions and following through

• Clear and straightforward communicator, easy to work with and able to push back when needed in a constructive way

About NORNORM NORNORM operates in a large and traditional industry that is undergoing meaningful change, with the DACH region as a key priority. As part of our Berlin-based team, you will play a direct role in improving how we deliver projects on the ground.

Backed by a strong industrial partner in the furniture industry and experienced growth equity investors, we operate from our Berlin hub and support customers and projects across the DACH region in a dynamic, execution-focused environment.

You will join a hands-on and collaborative team that values ownership, reliability, and clear ways of working. We work with a give-and-get mindset: when you take responsibility, contribute ideas, and deliver results, you are trusted with greater responsibility and opportunities to grow.

This role is office-first: We value flexibility, but we believe strongly in the energy, collaboration, and fast learning that comes from being part of a high-performing sales floor. Being together accelerates development, boosts motivation, and ensures that our outbound engine runs at full speed.

Please note that we unfortunately do not offer relocation support or visa sponsorship. An existing permission to work in the EU is therefore a mandatory requirement.