Sr Tech Ops and Strategy Lead, AWS SMGS Ops Sales Ops - Global Sales

AWS Global Sales Operations is the strategic operating function that provides insights, mechanisms, and objective recommendations enabling AWS Global Sales to scale, transform, and deliver long-term customer and business outcomes.
At AWS, we celebrate innovation, calculated risk-taking, and new ideas. We are builders who experiment, learn, simplify, and scale what works. It is still Day 1, and we are looking for curious, analytical, and action-oriented leaders to join our diverse teams of thinkers, problem solvers, and doers.

The GSCE Field Tech Operations Lead is the strategic advisor and operating partner to the GSCE Area Tech Leader across Germany, Switzerland, and Central and Eastern Europe. You will translate EMEA Tech strategy and GSCE business priorities into executable plans, scalable mechanisms, and measurable customer outcomes across Solutions Architecture, Customer Solutions Management, and strategic initiatives.

You will also own the area’s migration strategy and execution end to end, driving progress from opportunity identification through migration launch, modernization, and consumption realization with a large cross functional team across the Area.

This is a cross-functional, hands-on role working closely with Tech Leaders, Sales VP, Sales Strategy & Operations, Business Development, Professional Services, Partners, Finance, and EMEA and worldwide teams.

The ideal candidate will combine strategic judgement, analytical rigor, commercial awareness, and operational discipline to solve complex problems, influence senior stakeholders, and improve execution across the Area. Success in this role requires the ability to communicate effectively across technical and non-technical teams, business units, and geographies.

Key job responsibilities
• Strategic Partnership: Advise the GSCE Area Tech Leader on strategy, organizational performance, risks, priorities, and investment decisions.
• Strategy and Planning: Develop and execute the GSCE Tech operating plan, translating EMEA Tech strategy and GSCE business priorities into clear priorities, actions, and outcomes.
• Business Performance: Establish KPIs, lead business reviews, and provide decision oriented insights that improve performance, resource allocation, and execution.
• Sales and Tech Alignment: Align technical priorities and capacity with the Area business plan and identify gaps requiring leadership action.
• Migration and Modernization: Own the Area’s strategy and execution end to end, from opportunity identification and prioritization through migration, modernization, launch, consumption realization and drive execution across teams.
• Strategic Initiatives: Coordinate GenAI, customer adoption, and other Area Tech OP2 initiatives, recommending when to scale, redesign, simplify, or stop.
• Resource Planning: Provide data-backed recommendations on capacity, coverage, skills, and technical resource allocation.
• Customer Adoption: Track customer progression from technical engagement to production adoption and business outcomes, distinguishing activity from measurable impact.
• GSCE and EMEA Alignment: Act as the operational link between GSCE and EMEA Field Tech Operations, adopt common standards, escalate systemic blockers, and share scalable best practices.
• Cross-Functional Leadership: Influence, build alignment and drive execution across Sales, Business Development, Professional Services, Partners, Finance, technical teams, and worldwide organizations.

A day in the life
You will lead the Area Tech AI-enabled rhythm of business and work closely with the GSCE Area Tech Leader to identify where customer outcomes, technical capacity, or execution are off track. You’d also be partnering with Sales, Solutions Architects, Business Development, Professional Services, or Partners to prioritize key customers, remove blockers, and agree the actions needed to improve Area performance and accelerate migration, modernization, and GenAI adoption. The role moves regularly between strategic planning and hands-on execution. This may include developing decision-oriented insights for leadership, improving business review mechanisms, shaping resource allocation recommendations, or coordinating cross-functional initiatives across countries and teams. You will also connect GSCE with EMEA and worldwide stakeholders, share best practices, escalate systemic issues, and ensure common strategies and operating standards translate into effective Area execution. Throughout the day, you will bring clarity to complex problems, align leaders around the right priorities, and turn strategy into actions that deliver measurable customer and business outcomes.

Basic Qualifications

• Bachelor's degree or equivalent
• Experience in strategy and operations, business operations, sales operations, technical operations, program management, consulting, or a related field.

Preferred Qualifications

• Experience using Salesforce (or other CRM tool) or BI tools
• Experience in cloud computing, enterprise technology, software, technical sales, customer success, or professional services.
• Experience with migration and modernization programs, including customer prioritization, pipeline progression, launch, and consumption realization.

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