Stylist (20 hours per week - FTC) - KaDeWe, Berlin - Germany

Stylist (20 hours per week - FTC) - KaDeWe, Berlin

Berlin, Germany

THE ALLSAINTS TEAM

At AllSaints, we're all about emotions – we make sure our customers feel cool and confident. If you, like us, believe in the power of a great outfit, we'd love to get to know you.

We are a global brand comprised of a diverse mix of talented people in a wide range of roles. Our products are designed in-house and manufactured by a small number of suppliers and artisans around the world, adhering to sustainability standards.

We are a brand embarking on a very exciting plan, and we are looking for new team members who want to contribute to it.

DE JOB

As an AllSaints Stylist, you are the essential link between our products and customers.
You'll spend most of your day on the shop floor, styling and influencing our customers in-store. There are also opportunities to gain experience in visual merchandising, general brand activities/operations, and personal shopping.
You'll work closely with your management team, supporting the store in achieving its goals, selling our collections to our customers, and ensuring our stores always look their best.
You'll be provided with excellent training tools and product knowledge, and it's up to you to make the most of them, developing and learning what will further advance your career at AllSaints.

WHAT WILL I DO?

• Our stores are bustling with activity, and you'll spend most of your time on the shop floor. Your day will be varied, fast-paced, and above all, entertaining!
• They style our customers in our latest collections, share their detailed product knowledge, and offer them an exceptional brand experience.
• They will actively maintain and care for the store's aesthetics; they will ensure that products are always available for our customers and that floor sets and standards are always adhered to.
• Stock replenishment, deliveries, and digital ordering will become part of your daily routine as you use our digital tools to support a positive customer journey.
• You will process and answer first-line customer inquiries, emails, chats, and calls on various topics related to product and customer orders via our online customer service system.
• They will be empowered to make service decisions for our customers to solve their problems while maintaining their loyalty and trust.
• They always put the customer at the center of their actions and work as an AllSaints team to achieve the best result.
• They greet our customers in our store and adapt their approach to support the purpose of their visit.
• Managing finances and ensuring that human resources meet the highest expectations.
• You will work as a team towards the same goal and support each other. Observe your colleagues and seek feedback to support your growth and development.

WHAT SKILLS DO I NEED?

• Friendly and attentive; they constantly interact with customers in-store from all over the world to provide an exceptional customer experience.
• Awareness and knowledge of our brand, our style and our brand values – you support and influence your colleagues and customers alike.
• Skill and a lot of enthusiasm – you will spend a lot of time interacting with both customers and colleagues.
• Good problem-solving techniques and the ability to do so quickly, empathetically, and sometimes under pressure.
• Technically skilled; you will handle many transactions and branch deliveries using our digital tools in the store and answer customer inquiries using our online customer service system.
• They actively participate in brand campaigns, lookbooks and new product launches, and are passionate advocates for all AllSaints topics.
• Excellent attention to detail
• A confident communicator
• You love fashion! You must be an incredible AllSaints ambassador and believe in the power of a fantastic new outfit.

ABOUT THE LOCATION

Our concession in KaDeWe, Berlin has been open since 2014 and usually trades from 10:00am - 20:00pm (subject to seasonal change). Our team loves fashion and styling our clients, and share a common passion for living in the city of Berlin for all of its charm. Fun fact, the KaDeWe store was originally founded in 1907. Store Location . Approximately a 20 minute journey from Berlin Alexanderplatz station.

WHAT WE STAND FOR

The Customer is the Boss. We work together as a proud team to achieve the best for our customers.

One Team. We are well-connected and encourage others to share their ideas.

We Do What We Say. We know our goals and work with a clear plan in mind.

We Are Responsible. We are aware of what we do, understand the impact we have on others, and look positively to the future.

BENEFITS

• A generous wardrobe allowance so you can wear our beautiful clothes to work every day.
• Potential to earn more with our team commission program
• We are a “disability confident certified” employer
• Employee discount that you can share with family and friends
• 25 days of vacation, increased to 28 days after 2 years of continuous service.
• Birthdays and volunteer days off
• Extended services for family holidays (fertility, menopause)
• Health days, which you can use for either your physical or mental well-being.
• Dedicated mental health support from our first responders

#WeAreAllSaints

Our goal is to build truly diverse teams and create an environment where everyone feels respected and valued, and is able to perform at their best while contributing to the success of our brand.

We recognize the importance and strength of diversity and offer equal opportunities to everyone in our employment and recruitment processes. We protect against all forms of discrimination, regardless of gender, marital status, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, transgender status, or age.

Even if you feel you don't meet all the criteria of the job description, we would still be very happy to hear from you. We want you to know that it's incredibly important to us to find people who are passionate about our brand and open to new things.

If you need support or adjustments during your application, please contact us; we will be happy to help.

#LI Onsite