Strategy & Operations Manager - Intelligent Ops Platforms

About the opportunity

We are seeking an exceptional "builder-strategist" to join N26 as the Business Segment Lead for Intelligent Ops Platforms (IOP). This high-impact opportunity is designed for a leader who can navigate complex technical landscapes to deliver measurable efficiency and scale.

• Do you have experience with integrating GenAI/LLMs and automation to define an AI-first operating model and drive measurable efficiency?
• Do you thrive on complex data analysis defining key performance indicators (KPIs), and developing compelling business cases to justify strategy investments?
• Do you enjoy complex project management, driving cross-functional alignment, and mastering stakeholder management across Product, Tech, Operations, and Executive team?

In this role, you will:

• Strategy & AI Acceleration:

  Define and execute the IOP vision with Product & Tech, integrating GenAI/LLMs into operations to drive efficiency.

• Platform Governance & Strategy:

  Lead the prioritization and business case development for our internal Ops Platform ecosystem, ensuring technology investments align with N26’s goals. Establish and run governance structures for timely roadmap decisions.

• Cross-Functional Leadership & Execution:

  Partner with Engineering, Product, and Ops to accelerate automated workflow delivery. Support translating strategy into high-impact initiatives with clear goals, ownership, and milestones, ensuring successful delivery.

• Operational Excellence & Performance Tracking:

  Design, optimize, and build scalable process frameworks and KPIs. Define the right metrics, using data for insights and recommendations to track progress, manage risks, and connect Ops platform strategy to efficiency and scale outcomes.

• High-Stakes Problem Solving:

  Tackle the company’s most complex operational bottlenecks, using real-time data to pivot strategy. Own select complex platform projects end-to-end, combining analytical, financial, and business perspectives for transformative operational impact.

• Cross-Functional Enablement:

  Act as a sparring partner to Ops, Product, and Tech leaders supporting prioritization, trade-offs, and execution challenges.

What you need to be successful:

• 5+ years of experience

  in top-tier Strategy or Tech Consulting, investment bank/PE, FinTech or fast-growing technology company;

• Deep Tech-Strategy Fluency:

  Proven track record in managing large-scale Digital Transformation or Platform Strategy projects. You have experience with AI, automation, Cloud, and APIs drive business value.

• Hyper-Analytical Mindset:

  You possess a STEM or highly quantitative degree. Strong analytical and problem-solving skills. You don’t just look at data; you use it to tell a story and force decisions through the use of SQL and Python.

• Stakeholder Mastery:

  Experience influencing C-level executives and technical leads alike. You can translate complex technical debt into business risk and opportunity.

• Executive Communication:

  Comfortable translating complex analyses into concise, top-down narratives for senior leadership, both in writing/presentations and in discussion.

• Entrepreneurial Spirit:

  You have likely built something from scratch—whether a startup, a new business unit, or a transformative internal platform.

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors .
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
• Vacation days vary depending on your location of work. Additional day of annual leave for each year of service.
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses.
• A relocation package with visa support for those who need it.

Who we are:

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use. We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. Founded in 2013, N26 now has more than 8 million customers in 24 markets. We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

Sounds good? Apply now for this position.

N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.