Customer Value Manager (f/m/d)

At Stackgini we are turning every business idea into technology impact with AI agents for every tech demand.

Across the world's largest companies, IT leaders, demand managers, architects, and IT compliance teams spend their days manually collecting demands, evaluating IT solutions, and governing a growing application portfolio with spreadsheets and disconnected tools. The result: bloated backlogs, redundant software, uncontrolled IT spend and an IT organization that is perpetually reactive instead of strategic.

Stackgini changes this fundamentally. Our system understands your enterprise application landscape bottom-up – from individual demands to full portfolio interdependencies – and can reason about them the way the best human experts do, but at machine scale. We're building toward a future where enterprise IT is self-governing and self-optimizing: no longer a bottleneck, but the engine of innovation.

We already work with leading organizations like Siemens Healthineers, REWE, Grünenthal and many more. We are a team of ~10, building what we believe will be the defining platform for a new era of Enterprise IT. We are growing fast, and the people joining now are the ones who set the standard – for the product, the culture, and the category itself. Stackgini will be the place where you will do the most meaningful work of your career.

Tasks

• Engage with DAX40, Fortune 100 companies & ambitious SMEs: Work across industries with diverse customers and build a deep understanding of each one's business, IT landscape, and technology vision.
• Strategically guide the IT demand process: Advise CIOs, IT Business Partners, and Enterprise Architects on how to embed Stackgini into existing ITSM and EAM landscapes – and how to turn governance from theory into lived practice.
• Build relationships & deliver tangible value: Be the first point of contact for your accounts and shape long-term roadmaps. Together with customers, you define clear KPIs and quantitatively demonstrate Stackgini's ROI.
• Drive adoption & enablement: Empower power users and stakeholders through trainings, best practices, and hands-on workshops to integrate Stackgini into their daily work – across business and IT.
• Build our Customer Value engine: Run hands-on on daily operations – expand the Stackgini Academy into a best-in-class enablement hub and develop thought leadership assets (playbooks, point-of-view content, best practice guides).
• Partner cross-functionally: Bring structured customer insights into Product and Engineering, shape our roadmap with use-case-driven evidence, and support Sales on key strategic deals.
• Own account health & growth: Monitor account performance, anticipate risks early, and proactively identify and unlock expansion opportunities.
• Work AI-native: Actively use AI in your own workflows, experiment with new approaches, and help take our customer success motion to the next level.

Requirements

Must

• 2-3 years of experience in strategy consulting, IT implementation, customer success in a B2B environment – or in an enterprise tech department in roles such as IT governance, architecture or management
• Excellent analytical capabilities: You break down complex problems and translate them into compelling solution options.
• Conceptual thinking: You structure ambiguity into clear frameworks and design scalable processes.
• Entrepreneurial operator mindset: Take ownership the way a founder would. You are energized by building things from scratch.
• A genuine AI-native reflex: You don't just talk about AI; you can describe concretely how you use LLMs, agents, or custom workflows in your day-to-day work.
• Stakeholder navigation: Confidence in navigating complex stakeholder landscapes up to C-level
• Excellent communication: Precise in writing, structured in speech, composed in front of executives (in German and English).

What’s a plus

• Domain expert: Strong understanding of how enterprise IT organizations actually work, ideally with exposure to topics such as Enterprise Architecture, IT Governance, Software Asset Management, or IT Procurement
• User enablement experience: Hands-on experience in designing onboarding pathways, trainings, and certifications that drive adoption at scale.

Benefits

• Competitive compensation package including employee stock options
• Opportunities for professional growth
• 30 days of vacation and day off on your birthday
• Modern office space in Berlin
• Budget for self-improvement, and other perks
• Gympass
• Deutschlandticket subscription
• Dedicated time for learning & innovation
• Quarterly Get-Together-Events
• The best popcorn in town

Ready to make an impact? Join us at Stackgini and be part of something extraordinary!