Service Administrator (f/m/x)

Everyone should hear well to live well. This is what we believe in at audibene, driven by the purpose of changing lives of our customers. And we need your help in this exciting journey.

About the role

As we expand our internal service ecosystem beyond Salesforce and Business Central into custom-built microservices, we’re looking for a proactive and detail-oriented Service Administrator to join our Product & Engineering team. In this role, you’ll ensure data accuracy across our internal systems, maintain integrations with partners and core platforms, and support key business processes such as customer and contract management. You’ll work closely with product managers, engineers, and designers as well as with internal stakeholders and external partners to maintain and improve the operational backbone of our business.

This is a unique opportunity for someone who enjoys working at the intersection of system administration, data management, and process design, and who wants to help shape how our digital ecosystem evolves.

Your responsibilities

• Administer and maintain business-critical data, including customer records, contracts, and process information across internal systems.
• Ensure seamless integration and synchronization between Salesforce, Business Central, and custom-built microservices.
• Monitor and validate data flows, identify discrepancies, and coordinate fixes with engineering and product teams.
• Support external partners directly, manage access, resolve issues, and track feedback.
• Create and follow up on bug reports or improvement requests based on partner and stakeholder input.
• Collaborate with Product, Operations, and Engineering teams to define admin processes and data workflows.
• Contribute to the design of admin tools, dashboards, or lightweight frontends for better data visibility and control.
• Champion best practices for data quality, operational excellence, and process scalability.

Your profile

• Experience in system administration, data operations, or integration management in a multi-system environment (Salesforce, ERP, or similar).
• Strong understanding of data flows, APIs, and integrations, you’re comfortable discussing technical topics with engineers.
• Excellent attention to detail, accuracy, and organizational skills.
• Strong communication skills, you can work with both internal stakeholders and external partners effectively.
• A proactive mindset, you like identifying issues and driving process improvements.
• Familiarity with SQL, REST APIs, or basic scripting for data validation or analysis.

What we offer

• At audibene, you'll make our customers happy every day by helping them hear better.
• You’ll work 4 days a week from our office (Berlin/Mainz) with a passionate team, and 1 day a week from home.
• As part of the audibene team, you’ll regularly join on- and offline team events, company off-sites, and the annual audibene Wandertag.
• We cover the cost of the Deutschland-Ticket so you can easily get wherever you need to go.
• Stay fit and healthy with access to over 50,000 gyms and wellness facilities through Urban Sports Club.
• We support your personal development with a wide range of programs, trainings, and coaching opportunities.
• Our office is dog-friendly, you're welcome to bring your furry friend to work!

About audibene

audibene/ hear.com is one of the fastest-growing health-technology companies ever. Our unique digital business model has revolutionized the industry and the way hearing care is provided. Since we started our journey in Berlin in 2012, we have scaled up our team from 2 to over 1200 people in 8 international locations from Denver to Seoul. Driven by our belief that every person should hear well to live well, we have helped more than 200,000 customers to bring the joy of life back.

Join us on our mission to transform the hearing care industry and change people’s lives!